Position Overview:
Supports technical standards and requirement documentation of call flow design, systems, and/or applications. Performs highly complex technical analysis, design, implementation, and project management for technology related activities with little to no supervision. Provides mentoring to Technical Analyst 1 and Technical Analyst 2. Leads and/or participates in highly complex projects. Ability to lead technical projects, communicate effectively and produce project artifacts for transition process from Implementation Cycle to Operational Support.

Qualifications:

Education

Bachelor’s Degree or equivalent education/experience required

Licensure/Certification

PMP, preferred

Experience

Technical analysis experience, ability to work in a team environment, maintain a high level of customer service, and possess attention to detail as typically acquired in 6 years required.
Proven problem determination and resolution experience required.
Background in contact center, technical, application upgrade or application development projects.
Experience with developing methodologies for analysis, development, implementation, and testing required.
Medium to large organization experience with contact center experience.

Organization: Sutter Shared Services
Employee Status: Regular
Benefits: Yes
Position Status: Non-Exempt
Union: No
Job Shift: Day
Shift Hours: 8 Hour Shift
Days of the Week Scheduled: Monday-Friday
Weekend Requirements: Other
Schedule: Full Time
Hrs Per 2wk Pay Period: 80

Sutter Health Affiliates are equal opportunity employers EOE/M/F/Disability/Veterans

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