Journey Owner / Product Mgmt, Digital Customer Onboarding - Military Veterans

We Are:

Accenture Marketing Operations is the global managed

services arm of Accenture Interactive. We activate and optimize hyper-relevant,

data-driven, brand experiences to deliver breakthrough marketing-led growth,

cost effectively, across all digital consumer touchpoints and channels.

Advance your career

in a fast-accelerating digital marketing agency on track to transform the

industry and dominate the market. Disrupt, innovate, and change the way

frictionless marketing strategy is delivered to clients at scale. Deploy new technologies

and data-driven insights. Transform the performance of leading brands. Grow

alongside our global talent network. Join Accenture Interactive Operations.

Accenture people build careers in four different areas of

our business: Consulting, Technology, Outsourcing and internal Corporate

Functions. Each area offers a unique career experience and a compelling

mix of work and training opportunities, work environment and structure for

career progression.

Business Process Services professionals work on projects across a range

of business processes, business applications and information technology. They

may provide technology services, such as application management, infrastructure

management and systems integration, or they may deliver business process

outsourcing services, including finance and accounting, procurement and human

resources. Depending on the role, Operations professionals may be based at a

client’s office or in one of Accenture’s 50 delivery centers around the world.

You Are:

We are seeking a talented, imaginative and energetic professional

who is passionate about providing customers with best in class digital/lending

experiences that simplify the process of completing and submitting an

application, immediately using new credit to purchase retail partners’ products.

As a Journey Owner, you will support our clients’ Retail Services Digital

organization and be responsible for helping define and deliver new customer

onboarding strategies, along with enhanced account acquisition credit decision capabilities

and features to consumer and commercial credit card customers. You will serve as a champion and Subject Matter

Expert (SME) for a defined set of credit application journeys as well as

associated business rules, fulfillment processes and policies. You will support

the digital feature design and planning efforts of the Process Owner of the

Customer Onboarding Product team. You will engage with and when necessary

coordinate the efforts of members of other functional areas including

Legal/Compliance, Credit, Fraud, Operations, IT, creative agencies and research

organizations. This individual will

serve as the voice of the customer and ensure that the customer’s point of view

is embodied in the experiences and capabilities that we provide online.

The Work:

+ Work with peers and the Process Owner of the

Customer Onboarding Product team to define client’s digital and lending

capabilities strategy and roadmap

+ Support Process Owner in Defining and Delivering

work for Multiple Concurrent Projects

+ Support Process Owner in Planning and Organizing

Work for Multiple Scrum Teams

+ Creating and Updating Process Maps for

Decisioning Systems

+ Provide expertise in insights-driven

omni-channel strategies that amplify acquisition, customer-centric engagement

and brand advocacy

+ Provide strategic recommendations to optimize

the customer experience

+ Serve as an SME for customer journeys in area of

responsibility

+ Define digital product enhancements by

leveraging supporting data, analytics and insights

+ Enable the product enhancement prioritization

process

+ Support client’s Agile business and technology

operating approach and model

+ Collaborate with other SMEs to resolve customer

and business impacting issues

+ Define, manage and own digital product epics,

features and requirements

+ Direct the efforts of creative agencies and

research organizations that support the digital product enhancement process

+ Partner with governance functions to ensure that

digital enhancements are delivered with proper controls, and adhere to

government regulations and client’s business practices and policies

+ Assist Senior Journey Owners / Product Owners

with development and delivery of digitally focused capability and performance materials

to client’s business development, partner management, marketing and operations

organizations

+ Facilitate client’s process of onboarding new

retail partners to its digital platforms and then providing credit card account

application features to retail partners’ customers

Here's What You Need:

+ Bachelor’s Degree or equivalent experience in

business administration, marketing, or advertising

+ Minimum of 5 years of product management

experience in financial, retail or technology companies and organizations

+ Minimum of 3 years of Agile product enhancement

and delivery experience

Bonus Points:

+ Customer centric mindset

+ Strong business and leadership skills

+ Experience with retail in-store marketing at

point of sale

+ Understanding of credit decision management and

the ability to articulate how solutions support retail partners’ and business’

needs and objectives

+ Able to adapt to a fast-paced business

environment and collaborate across organizations and management levels

+ Comfortable working in a dynamic and energetic

environment in which digital priorities and efforts are continuously evaluated

and, when appropriate, modified

+ Innovative thinker that challenges the status

quo and develops creative, engaging and intuitive digital solutions for credit

card applicants and customers

+ Strong organization and effort management skills

+ Strong team player with excellent interpersonal

skills

+ Ability to influence, collaborate and clearly

communicate

Applicants for

employment in the US must have work authorization that does not now or in the

future require sponsorship of a visa for employment authorization in the United

States and with Accenture.

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