Billerica, Massachusetts

Raytheon Technologies has an opening in the Digital Experience and Collaboration Team under Global Infrastructure Services (GIS), the Principal Information System Technologist will provide operational and technology platform support for mobile and mixed reality computer hardware and collaboration services platforms. Additionally, this individual will assist service leads in managing and fielding incident response and requests as part of the newly defined VirutalWorxTM remote collaboration and sustainment team.

Overall Responsibility:
Viewed as a key technologist and VirtualWorxTM service team member, you will help mature, grow this service collaboration capability, support its adoption, and enable rollout across Raytheon Technologies businesses including Raytheon Missile Defense, Raytheon Intelligence and Space, Pratt & Whitney and Collins Aerospace. Under the discipline of Information Systems - Multi disciplined, you will have the opportunity to engage in information systems design, development, and analysis encompassing two or more of the following areas of technical expertise: programming, application analysis, software development, systems integration, and related disciplines.

Key Job Responsibilities:
___ Supports mixed-reality collaboration technology solutions, including administration tasks and configuration of endpoint devices.
___ Provides operational and technical support for mixed reality collaboration systems including mobile computing hardware and software.
___ Participates with service lead in managing and fielding incident responses and requests.
___ Contributes to strategy, roadmap, and continuous improvement of a global mixed reality collaboration environment.
___ Improves application and processes based on problem resolution and emerging business requirements.
___ Participates in IT governance processes.
___ Conducts integration testing of hardware, systems, and other software to ensure stability, security, scalability and fit for purpose.

Required Skills:
___ Minimum of 8+ years___ experience working with cross-functional teams responsible for delivering and supporting global messaging and collaboration systems.
___ Deep understanding of Windows, mobile operating systems, mixed reality environments, mobile device management, endpoint management systems and collaboration applications.
___ Excellent troubleshooting skills.
___ Strong data analysis and reporting skills.
___ Ability to network and collaborate in a matrixed organization.
___ Knowledge and exposure of systems management including Mobile Iron, Intune, and cloud services.
___ Excellent communication skills. Can tailor communication of complex topics to varied audiences effectively.
___ Excellent customer service skills

Desired Skills
___ System administration.
___ Experiences with PowerShell or other scripting and other modern automation tools.
___ Experience with outsourced IT suppliers.
___ MySQL, SQL and other RDBMS systems.

Required Education:
Bachelor___s degree in STEM; Science, Technology, Engineering or Mathematics or related discipline


Raytheon is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

Billerica, Massachusetts

Raytheon: Aspiring to be the most admired defense and aerospace systems company through our world-class people, innovation and technology

Raytheon Company is a technology and innovation leader specializing in defense, security and civil markets throughout the world. With a history of innovation spanning 91 years, Raytheon provides state-of-the-art electronics, mission systems integration and other capabilities in the areas of sensing; effects; and command, control, communications and intelligence systems; as well as a broad range of mission support services.

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