Kuala Lumpur,

Join a team recognized for leadership, innovation and diversity


Customer Experience Professional - HBT


Honeywell offers employees the opportunity to work on the world’s most exciting projects, transforming the cities we live in, the buildings where we work, and the vehicles that move us.

We are currently seeking a Customer Experience Professional to join our Honeywell Building Technologies team in our Kuala Lumpur office.  Reporting to the Sr Customer Experience Supervisor. Your focus will be end to end Order Processing


·       Receiving orders and scrutiny of the PO

·       Checking Price approval (from system SFDC).

·       Order Booking in SAP/Oracle.

·       Share item wise material/order status with Sales/ Customer.

·       Sharing Performa invoice with Sales and Customer for making the payment if any.

·       Coordinating with sales on the payment collection.

·       On the finance approval (credit checks) generating pick slip and sharing with 3rd party logistics.

·       Prepare shipping documents for export shipment.

·       Provider for the movement of the material.

·       Generating Debit Note and Credit Note for Freight, and sales return etc.

·       Sharing Reports:- coordinating with Various functions

·       Coordinating with warehouse for material movement and further follow up with Customer and sales team where the shipment are not moving from warehouse

·       Following Honeywell policies and legal policies.

Key Relationships: 
* Sales & Marketing – daily contact and support to ensure high levels of customer service are provided 
* Supply Chain and Manufacturing – regular contact to ensure delivery, support and forecasting accuracy throughout the entire supply chain 
* Finance & Credit Control Department – ensuring the effective and professional management of the customer’s finances and company’s credit controls 
* Customers – Being their first point of contact in the office and ambassador for customer

a) Functional Knowledge of Operations, Inventory management, Strong Customer Relationship b)Excellent Interpersonal and effective communication skills 
c) Process oriented and strong Analytical skills 
d) Knowledge of MS Office, Power Point, Order management tools, SAP/Oracle is a must

About Us

The world is changing. And it’s a familiar story at Honeywell. Our $36 billion business was founded on a legacy of firsts spanning 130 years. We’re building a safer, smarter, and more sustainable world through our technology and software across each of our 930 sites globally. Our impact is seen in every shape and size around the world. Our solutions are felt daily in aerospace, buildings and cities, retail, chemicals and materials, safety, industrial and manufacturing, safety, and supply chains.

Discover More

We’ve been innovating for more than 100 years and now we’re creating what’s next. There’s a lot more available for you to discover. Our solutions, our case studies, our #futureshapers, and so much more. Learn more at careers.honeywell.com/us/en/

If you believe what happens tomorrow is determined by what we do today, you’ll love working at Honeywell.

The future is what we make it. So join us and let’s do this together.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

For more information on applicable equal employment regulations, refer to the 
EEO is the Law poster.
Please refer to the EEO is the 
Law Supplement Poster & the Pay Transparency Policy .
For more information on how we process your information in the job application process, please refer to 
Recruitment Privacy Notice.
If a disability prevents you from applying for a job through our website, 
request assistance here. No other requests will be acknowledged.

Copyright © 2020 Honeywell International Inc

Additional Information

  • JOB ID: HRD107031
  • Category: Customer Experience
  • Location: UOA Corporate Tower, Avenue 10, The Vertical,,Bangsar South City, No. 8, Jalan Kerinchi,Kuala Lumpur,WILAYAH PERSEKUTUAN,59200,Malaysia
  • Nonexempt
Engineering (GLOBAL)

Kuala Lumpur,

Honeywell Technology Solutions Inc. (HTSI) offers world-class competencies in management, space systems and services, engineering, logistics, information technology and testing and calibration. We provide value, expertise, competitive pricing and the highest quality standards available. Our customers can expect proven leadership processes, technical excellence and cost management. We offer more than just connections…we offer solutions.

Similar jobs