Customer Service Technician I - Military Veterans

PURPOSE

Performs various tasks associated with the bagging, palletizing, batching, mixing, sampling, testing, loading rail, and the operation of feeding, weighing, bulk loading/transporting cement products, and providing customer service.

KEY RESPONSIBILITIES

• Demonstrates a commitment to communicating, improving and adhering to safety policies in all work environments and areas.
• Practice and promote safety in such way as including but not limited to; assessing risks before starting tasks, only performing authorized activities, utilizing appropriate PPE.
• Exercise and encourage core values including but not limited to; developing self and coaching others by inspiration and empowerment
• Operates and monitors bagging and palletizing stations, loads outgoing trucks, load and unload rail cars, unloads incoming raw materials, and prepares/tests product and raw material samples.
• Operates forklift, small loader, rail car mover, sweeper, and other light industrial equipment.
• Verifies accuracy of paperwork for incoming/outgoing shipments.
• Records accurate information and statistics associated with all work performed.  Makes operational changes based on analysis of data collected.
• Interprets and understands readings on equipment instrumentation panels. 
• Participates in formal and on-the job training programs to acquire/broaden both technical and non-technical job skills; participates in cross training activities.
• Interacts with members of Process Areas on a regular basis to gather or communicate information, solve problems, etc.
• Follows all safety procedures, checks for safety hazards, takes corrective action to eliminate safety hazards.   Adheres to plant environmental policies and maintains a clean and orderly work area.
• Ensures product quality and quantity within assigned area.
• Inspects equipment assigned to him/her each shift in accordance with plant policy.
• Assists with preventative maintenance and repairs on equipment.
• Participates in team meetings.
• Applies skills and performs work in other positions as assigned.
• Works rotating shift schedule as assigned, and available to be ‘on call’ to handle off shift production/customer demands or equipment repairs

RELATIONSHIPS WITH OTHER JOBS

• This position interacts with all plant employees 

KNOWLEDGE, SKILLS & ABILITIES

Required Education:  High School diploma/GED           

Required Work Experience:   1-2 years

Travel Requirements:  Less than 10%

Required Computer and Software Skills: Basic computer skills

Additional Requirements:

• 1-2 years of basic industrial, mechanical, or shipping experience is required, 2-4 years experience is preferred.
• Ability to lift up to 94 pound bags of material to manage inventory is required.
• Must possess a valid driver’s license.