Tech Delivery Analyst II - Military Veterans

at Bank of America

Pennington, New Jersey

Job Description:

Position Summary

System Analyst will perform an interdisciplinary role, acting as the primary interface between the business/client and cross-organizational technology teams. The System Analyst will analyze current processes and systems, assessing the business model and its integration with technology. The Analyst is responsible for working with stakeholders to understand their needs, analyze problems, and capture their requirements, and then working closely with the Development Team to refine the requirement into specifications that can be executed by the team
Responsibilities include but are not limited to:
  • Leverage their experience and understanding of stakeholder needs to help create a solution, envisions the solution to solve a problem (manual or through software)
  • Performs Cost/Benefit Analysis to align the technology to business strategy
  • Gathers & catalogs functional, non-functional, and technical requirements for stakeholder requests
  • Determines the impact of modifications and enhancements on the application
  • Acts as the product(s) subject matter expert to support scope and requirement decisions
  • Ensures changes to the application are compliant with bank standards and policies
  • Assists users and development team with application testing and troubleshooting, and may help configure test solutions to validate functional and system needs
  • Identifies, document and troubleshoot application related problems
  • Documents process, procedures and workflows associated with applications
  • Leads or participate in continuous improvement processes
  • Building expertise in creating, analyzing, and improving processes. Creates, maintains and presents training materials for end-users.

Required Skills

Required skills include but not limited to:

  • Call Center technology knowledge preferred
  • Clear understanding and experience with Agile/Lean methodologies
  • Working level knowledge of JIRA
  • Bachelor's degree in Computer Science, or equivalent eperience
  • 5-6 Years’ experience with Speech IVR or other client/user facing systems (Online or Mobile as analyst, developer, designer or tester
  • Highly proficient in: System Analysis, Gap Analysis, Traceability,  Defect Triage
  • Influential, yet diplomatic with good presentation skills and the ability to communicate effectively with non-technical users/management
  • Detail-oriented with solid technical writing skills
  • Effective cross-organizational communication, building a bridge between business strategy/requirements and multiple development teams and service providers
  • Creates and executes plans and revises as appropriate to meet the changing needs and requirements of the project.

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Pennington, New Jersey

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Bank of America

You’ve led troops, now help lead your community 

As a leader in the military, you motivated troops to get the job done. We value your ability to influence change and encourage you to continue that influence here and in our communities. Our Military Affairs Team proudly supports veterans in our communities through education and volunteer events. Together, we can create better communities and a brighter future for us all. 

First you fought for the American dream, now you can guide its future

You joined the military to protect a nation and its people. Let the same passion for making a difference lead you to a new career. At Bank of America, we’re proud that more than 6,800 veterans work for us. They’ve discovered that their desire to help others didn’t end with their service. Here, you’ll help our customers and clients connect to better financial lives.

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