Santa Clara, California

Key responsibilities:

  • Serve as an  interface with multiple sub-groups within a business unit or functional area such as Sales, Operations, Engineering, Service and Finance for the purpose of business technology alignment, solution discovery, service management, project portfolio management, and relationship management.
  • Architect and design complex business process/business application solutions to address cross functional needs, and convert design to functional and technical specifications. Oversee software application configuration, prepare and execute testing (unit, integration, performance, acceptance) and data conversions.  Identifies and recommend industry BKM's for integrated solution design and standards.
  • Provides and/or oversees business application functional  support services to meet customer performance, availability, service level agreements and  customer satisfaction targets. Oversees monitoring of  specific IT systems or set of systems and tuning of such systems for availability and performance. Drives completion of  root cause analysis and resolution of outages or incident trends coordinating with infrastructure and technical teams, support providers and application vendors. Drives implementation of corrective and preventative actions.   Evaluates/recommends/plans life cycle for  patches, point releases, and major upgrades.
  • Delivers project and support services within area of responsibility within allocated budget. Develops project budgets. Develops  understanding cost model and cost drivers for service(s) and recommend service area budgets and cost optimization activities. May be responsible for timely renewal of maintenance and subscription contracts.
  • Ensures adherence to GIS project management, software application development, testing, service management, change management, RCA  and other relevant processes, standards, governance and controls.  May manage execution of sox controls and testing, and support internal and external audits. 
  • Plan and manage medium to large scale  cross functional projects  to ensure effective and efficient execution in line with guardrails of scope, timeline, budget and quality.
  • Oversees/manages contingent workers performing services across multiple projects or service areas.  Responsible for the selection, on boarding and off boarding of contingent workers in a timely manner. Manages contingent worker project/task assignments and ensure work product quality. Approves contingent worker time sheets/costs.

Functional Knowledge:

  • Demonstrates depth and/or breadth of expertise in own specialized discipline or field.

Business Expertise:

  • Interprets internal/external business challenges and recommends best practices to improve products, processes or services.


  • May lead functional teams or projects with moderate resource requirements, risk, and/or complexity.

Problem Solving:

  • Leads others to solve complex problems; uses sophisticated analytical thought to exercise judgment and identify innovative solutions.


  • Impacts the achievement of customer, operational, project or service objectives; work is guided by functional policies.

Interpersonal Skills:

  • Communicates difficult concepts and negotiates with others to adopt a different point of view.

Required - Qualifications, Experience and Skills:

  •  At least 8 to 10 years of SAP CRM Service consulting experience
  •  Team member/subteam lead for 5 - 6 major full life cycle SAP ECC / CRM Implementations with increasing responsibility and leadership roles.
  • Demonstrated leadership in implementing best practices and standard solutions in the supply chain area with emphasis on order management.
  • Project Management & Team Lead experience.
  • Heavy hands-on experience with various CRM & ECC SM application areas including
    • Service Contracts & Contract Management
    • Installed Base Management at a complex discrete Manufacturer
    • Knowledge of Integration into the financial & logistics business processes
  • Knowledge of project management methodologies and exposure/knowledge to SAP's Best Practices
  • Interpersonal skills: strong presentation/ communication / facilitation/ leadership skills (oral and written).  Comfortable working with senior executives.
  • Ability to work independently, guide clients, understand business processes and work cohesively with project / support team members. Has strong consulting soft skills to lead stakeholders to the right solution.
  • Act both as a solution architect & team lead to provide innovative solutions in SAP CRM & ECC service
  • Flexibility to work both in production support and change requests / implementations as needed
  • CRM Middleware knowledge /exposure.
  • Strong integration experience within CRM and also within other areas in SAP, especially spare parts logistics & finance billing integration


  •  Hands on experience on latest CRM & ECC releases
  • Extensive previous CRM Service/ECC SM configuration experience
  • Experience with SAP Project Systems preferred.
  • C4C Sales & Service knowledge preferred.
  • SAP CPQ knowledge preferred.
  • Previous implementation experience with capital equipment industries is a big plus.
  • Experience in Service Contract processing, including upstream & downstream integration.
  •  Certifications in SAP CRM & ECC Service
  • PMI certification (or similar Project Management certification) preferred




Bachelor's Degree




Years of Experience:

4 - 7 Years

Work Experience:

Additional Information


Yes, 10% of the Time

Relocation Eligible:


Applied Materials is committed to diversity in its workforce including Equal Employment Opportunity for Minorities, Females, Protected Veterans and Individuals with Disabilities.

Santa Clara, California

A global leader in the nanomanufacturing technology solutions for the electronics industry, Applied Materials is built on the strength of talented people. We offer a wide variety of job opportunities for experienced professionals and recent college students/graduates that will capitalize on your current skills while broadening your experience and engaging you in a dynamic, fast-changing industry.

Here, you will work in community to achieve a common goal and encounter exciting new challenges every day. Our company is continually evolving: implementing innovations to make semiconductors more portable, powerful, and affordable than ever before.

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