Reno, Nevada

THE PROGRAM

Network Operations (NetOps) is dedicated to the quality, reliability and integrity of the network systems that allow us to serve our customers. Here you will be working with bright minds that are the power behind the services that Charter provides. It's a great time to join the Charter Communications NetOps team. Jump in and make your mark on high profile projects and plans. Take advantage of access to our online learning platforms and mentorship program to grow your skills exponentially.

The program is 10 weeks in length and will run from June through August 2021


INSIDE PLANT

Inside Plant (ISP) operates in the space where cutting-edge technology meets impeccable customer support. As liaison between hardware and network, ISP working groups handles the concrete and the abstract, maintaining connecting at headends, hubs, and networking facilities to enable smooth, continuous data flow. As troubleshooting specialist, ISP implements support solutions for internal and external customers with diplomacy and expertise.

JOB SCOPE

Assist Inside Plant personnel with basic troubleshooting, support and maintenance of network elements and connections required to support Charter's revenue generating networks. Work to provide enterprise-wide tiered support on converged distribution and access network elements and connections as needed.
Under supervision, responsible for the delivery of high quality off-air, satellite, microwave, and digital transport programming up to the outside plant (point of demarcation from ISP facilities) utilizing, maintaining and installing a variety of optical and electrical interfaces including but not limited to coaxial cable, microwave, fiber optic transmission, CAT 6 to name a few typical technologies. This includes the installation, operation and break-fix remediation, with root cause analysis of all equipment associated with the Headend (HE), Hubs. On-call rotation required.

DUTIES AND RESPONSIBILITIES
  • Actively and consistently support all efforts to simplify and enhance the customer experience.
  • All work during the internship will be under supervision of an ISP team member.
  • Assist with monitor services for quality delivery assurance.
  • Under supervision operate a spectrum analyzer to verify optimum levels and performance leaving ones ISP Facility.
  • Perform all required Performance Testing as needed.
  • Follow Did I? checklist and perform daily checks to ensure ISP Equipment functionality.
  • Assist with ensuring the facility is a clean, safe work environment.
  • Under supervision maintain awareness of network activities affecting local elements.
  • Assist with Troubleshoot video
  • Under supervision perform network problem resolution.
  • Troubleshoot communication architectures, topologies, hardware, software, transmission and signaling links and protocols. Basic set up and operation of legacy headend equipment including but not limited to RF distribution, signal processors, modulators, demodulators, IRD's and IRT's.
  • Install Ethernet cabling - follow proper engineering practices for the preparation, routing and termination of CAT 5 and/or CAT 6 cabling.
  • Under supervision install coaxial cabling - follow proper engineering practices for the preparation, routing and termination of coax and mini-coax applications.
  • Under supervision install fiber cabling - follow proper engineering practices for the preparation, routing and termination of various types of fiber connectors in both multi-mode and single mode applications.
  • Under supervision install, align and troubleshoot earth station feed assemblies.
  • Under supervision install and align various types of off-air antennas for VHF and UHF television and radio reception.
  • Under supervision install, test and maintain optical passive devices including patch panels, optical couplers, mux/demux and filters utilizing appropriate optical connector handling and cleaning procedures.
  • Under supervision Install, maintain, and perform testing and required documentation of emergency alert systems.
  • Perform and properly document with guidance all required Charter Engineering and FCC mandated testing.
  • Adhere to industry specific local, state, and federal regulations, as applicable.
  • Maintain required logs, records and other documentation in compliance with company and FCC (Federal Communications Commission) technical requirements.
  • Under supervision perform HE and facility Technical Quality Assurance (TQA) inspections; ensure all cabling, equipment installation, power and cooling is in compliance with corporate TQA standards.
  • Assist with the development and Implementation of approved methods of procedure.
  • Under supervision maintain and support protocol compatibility standards, develops and implements network enhancements.
  • Under supervision work on projects / systems / issues of basic to moderate complexity surrounding network planning, configuration and optimization.
  • Partner on one or more projects as a project team member.
  • Under supervision utilize ISP Workforce management tools
  • Under supervision perform analog and digital RF channel level measurement and quality testing.
  • Assist with period test equipment and quality of signal throughout the network.
  • Assist with daily, weekly, monthly and quarterly testing and logging as outlined by ISP Playbook.
  • Understand practice know, understand and follow company policies.
  • Perform other duties as requested by supervisor.
BASIC / MINIMUM QUALIFICATIONS
  • Currently pursuing a Bachelors degree in Engineering and / or related field from an accredited University; Masters' degree is preferred.
  • Rising Junior (current Sophomore) or above Minimum 3.0 cumulative GPA required
  • Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
  • Ability to use personal computer, software applications, handheld communication devices and applications
  • Ability to use the following hand tools: electric drills, hammers, wrenches, screwdrivers
  • Ability to safely use weight-bearing equipment (such as ladders) within the maximum limitations of that equipment)
  • Ability to work while standing 50 - 70% of the time
WORKING CONDITIONS
  • Office/Headend/Hub Environment
  • Step ladders, Push, Pull, Sit, Stand, Lifting, etc.
  • Exposure to outdoor weather conditions
  • Computer room environment
  • Some local travel required


For more information on Spectrums benefits, please click here.

Reno, Nevada

Spectrum's Product and Services are powered and innovated by Charter Communications, Inc. the leading broadband communications company in the United States. Our company provides a full range of advanced broadband services, including Spectrum TV™ video entertainment programming, Spectrum Internet™ access, and Spectrum Voice™. Spectrum Business® similarly provides scalable, tailored, and cost-effective broadband communications solutions to business organizations, such as business-to-business Internet access, data networking, business telephone, video and music entertainment services, and wireless backhaul. The advertising sales and production services are sold under the Spectrum Reach™ brand. News and sports networks are operated under the Spectrum Networks brand.  

Our commitment to serving customers and exceeding their expectations is the bedrock of our business strategy and it’s the philosophy that guides our more than 95,000 employees.

Your next career can be as impactful as your last one. As a veteran or active military service person, you have the skills, talent, and training to make a difference at Spectrum. More than 11,000 veterans have already found a home at our advanced TV, Internet, Voice and Mobile company. You can find yours, too, in areas like Technical Operations, Field Operations, Network Operations, Construction, Engineering, Sales, and more. When you join us, you join a company dedicated to you and your success.  

Similar jobs