Phoenix, Arizona

Job Title

Facilities Account Manager

Job Description Summary

The Facilities Account Manager is a key role in C&W with responsibility to manage the client relationship while providing exceptional client service and delivering on all aspects of the contract. The Facilities Account Manager will manage and lead team members. Responsible for Global Occupier Services (GOS) across one or more service lines below:

1. Integrated Facility Management (including Engineering, EH&S, Sustainability, Supply Chain Mgt. etc.)
2. Project & Development Services
3. Transaction Management
4. Portfolio Administration
5. Portfolio and Workplace Strategy

This position provides management across all aspects of the accounts including, but not limited to,
1. Service Delivery Excellence (including innovation, best practices etc.)
2. Client Experience & Relationship Management
3. Talent Management and Team Development
4. Financial Performance (including P&L, contract expansion / renewals etc.)

Obtain a thorough understanding of the client’s business goals and strategies to align real estate services with these objectives
Implement the overall vision, strategy and measurement metrics to the applicable service lines
Develop and maintain strong client relationships
Implement and manage account governance process
Provide disciplined contract management to meet superior delivery of all contract deliverables
Identify existing and new opportunities for enhancing service solutions and capabilities
Assist with risk mitigation and dispute resolution for client and C&W
Actively manage and develop account talent in partnership with HR, including promotion of diversity & inclusion, talent reviews, performance reviews, succession planning etc.
Support collaboration and performance of all partners including Finance, HR, Sourcing, Legal, GCI etc.
[What is GCI?]
Develop and maintain account P&L management, profitability and overall financial performance
Contribute to the overall service and financial performance of C&W through effective cross-selling and relationship / contract expansion
Ensure quantitative and qualitative analytics and evidenced-based decision making

1. Leadership
2. Customer Relationship Management
3. Technical Skills
4. Organization Design & Management Skills
5. Communication (oral and written)
6. Matrix Organization / Business Partner Skills
7. Presentation Skills
8. Business Acumen

 Bachelor’s degree required
 Master’s degree or MBA preferred
 Minimum of 5-7 years at management level or other similar capacity
 Experience in directly leading and managing teams
 Client, P&L and contract management experience
 Experience in the management of an integrated services account, including Integrated Facility
Management, Project & Development Services, Transaction Management, Portfolio Administration and
Strategic Consulting.
 Ability to develop positive working relationships with agencies, local government officials, and business community members
 Possess technical domain knowledge (one or more in IFM, PDS, TM, PA, SCON)
 Skilled in financial analysis and knowledge of financial concepts
 Ability to comprehend, analyze and interpret complex business documents
 Strong proficiency with MS Office Suite (MS Word, Excel and PowerPoint)
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets. May be required to travel outside between client sites in varying weather conditions.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate with others and exchange accurate information; operate a computer

Job Description

Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative​ Action employer. All qualified applicants will receive consideration for employment without  regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.

Phoenix, Arizona

Veterans at Cushman & Wakefield will find challenging and rewarding work directly related to their skills and talents. Just as importantly, they will find a camaraderie among the brothers and sisters, peers and leaders who support their distinct needs as well as a culture that honors and respects their contributions in the military and in our organization. Veterans hold positions throughout our organization, from our executive leadership to the front line. Our Veterans Initiative Program infuses leadership into our efforts to attract, engage and recognize our nation’s men and women who bear the honor of service in our Armed Forces.

We’re a world-class commercial real estate services company who puts our customers at the center of everything we do.  But to you, the veteran or transitioning service member, this means that we have amazing opportunities in project and property management, through facility engineering and skilled trades, to corporate services – and quite possibly everything in between.


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