San Miguel De Allende,

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries – powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 505,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com.

The Accounts Receivable Helpdesk Team Lead will be responsible for managing the team's workload distribution, ensuring all metrics are met, and issues are escalated. Also responsible to review, analyze and respond to inquiries received from customer/agencies/advertisers and client requester.

Key Responsibilities

+ Responsible for managing the team's workload distribution, ensuring that all metrics are met, and issues are escalated

+ Drive proactive discussions to follow-up and identify resolutions within agreed timeline with customers, peers and managers

+ Actively manage performance metrics for account portfolio

+ Ensure desktop procedure and local work instruction are updated on timely manner

+ Provide monthly metric reports, including any proactive analysis and strategic insights

+ Raise issues/concerns in accordance with escalation procedure

+ Preparation and initial review of management reports in line with Clients and Accenture’s requirements

+ Attend client meeting to discuss account performance and address issues as required

+ Preparation and consolidation of reports

+ Assist in the preparation of management reports in line with Client’s and Accenture’s requirements

+ Flexibility, especially in the period of month quarter year end closing

+ Adherence to client’s policies and procedures

Required Experience

+ Advanced english

+ Bachelor's degree required

+ Minimum of 3 years of experience

+ Strong stakeholder management and communication skills, related process domain expertise and experience, supervisory skills

+ Excellent communications skills required

+ 1-3 years of experience in leading and motivating a team to achieve goals

+ Minimum 1 year experience with Microsoft Office

+ Preferred background with experience in accounting systems, particularly SAP ERP, Oracle Financial Systems

+ Exceptional knowledge of the business and coaching skills

+ Good team player and be able to communicate easily with Accenture, Client and third parties at all levels

+ Responsible and ensures accuracy in the completion of tasks

+ Ability to solve complex matters and work under pressure

+ Ability to inspire and create a dynamic and proactive team

+ Reliable, proactive approach to entrusted tasks. Thinking outside the box is a plus

San Miguel De Allende,

Accenture is a global management consulting, technology services and outsourcing company. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with its clients to help them become high-performance businesses and governments.

Working with Accenture in the United States,  you can join ranks with more than 211,000 people in 120 countries and work with clients in nearly every major industry worldwide, including 96 of the Fortune Global 100, more than three-quarters of the Fortune Global 500 and government agencies around the world. Accenture’s people build careers in different areas of business, specifically Consulting, Technology and Outsourcing, as well as within our internal corporate functions.

With the breadth of talent our people have, they not only build strong careers, they offer their talents and skills to help clients and communities around the world.

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