Hartselle, Alabama

As the Customer Service Representative for Sonoco Reels and Plugs Division, you will bring opportunity for growth through attention to best practices and continuous improvement while building relationships with Sonoco Customers. You will be partnering with the sales organization as part of a cross-functional Customer Service Team to facilitate daily interactions with customers both internal and external. Actively engaging in growing sales, creating Customer value through daily execution of quotes, manufacturing specifications, sales management and on-time delivery.

What You’ll Be Doing:

  • Work with Plant, Plant schedulers and Logistics to satisfy Customer needs
  • Enter Customer Orders and requirements into Order Management System
  • Maintains close communications with Plants/Service Centers to facilitate proper handling of all customer order information and scheduling/delivery issues. 
  • Makes day to day, point of order decisions (creating/adding new items, checking inventory levels, answering customer inquiries, tracking products, etc.)
  • Converts customer’s requirements into manufacturing specifications.  Insure all specification changes are updated in system and current. Maintain drawings / specification in department files.
  • Process request for quotation within Costing System
  • Makes pricing decisions for “D” accounts within established guidelines
  • Manages Customer feedback processes ensuring corrective actions are in place to address specific requirements.
  • Is accountable for margin improvement for assigned accounts as appropriate
  • Maintains proper account coverage for customer base by fulfilling the following roles: Acts as primary rep for assigned accounts; has in-depth knowledge of customer contracts, products, market and processes; primary responsibility for managing all order fulfillment processes
  • Responsible for administering routine order fulfillment processes as necessary for any customer covered by CS department
  • Actively markets products and services within covered markets
  • Makes transportation carrier decisions within guidelines
  • Coordinates account receivable activity to include credit determination, outstanding receivables resolution, and adherence of customer pay habits to division policy
  • Provide account managers and general administration with sales information/reporting on a monthly or as requested basis
  • Works with assigned account managers in coordinating the submission of proposals/bid; providing detail value analysis as requested; price increases, monthly/quarterly reporting, etc.

This position is located in Hartselle, Alabama.

We’d Love To Hear From You:

  • We expect you to have an Associate’s degree or equivalent work experience
  • You have well-polished written communications and verbal skills
  • 3 plus years of experience in customer service or office admin in a manufacturing environment is highly preferred
  • You will have the ability to multi-task in a fast-paced work environment and have good follow-up
  • This position may require occasional work after normal business hours or over weekends.

This is a progression position and level will be based on candidate experience and business needs. 

Why You’ll Like Working With US:

We care about YOU through employee development, providing excellent benefits, investing in your future and valuing diversity.

Sonoco founded in 1899 is a global provider of consumer and industrial packaging products.  With annualized net sales of $5.4 billion, we have over 20,000 employees, 300 operations in 36 countries, serving some of the world’s best-known brands. Our greatest strength is our people.  At Sonoco, People Build Businesses by doing the right thing.  We are successful at developing employees’ natural strengths and providing long term career development and employment stability.  We’ve developed a culture where employees feel valued, respected and appreciated. 



We are an equal opportunity employer, and we strictly prohibit and do not tolerate discrimination against employees, applicants or any other covered persons because of race, color, religion, national origin or ancestry, sex, pregnancy, sexual orientation, marital status, gender identity or expression, age, disability, genetic information, veteran status, or any legally protected characteristic.

Hartselle, Alabama

We bring more to packaging than just the package.

Combining actionable insights, intellectual capital, purposeful innovation and our industry-leading packaging and services portfolio to create impactful solutions that build stronger brands.



Providing Innovative Packaging Solutions

Sonoco is a $5 billion global provider of consumer packaging, industrial products and packaging supply chain services. When collaborating with our customers, we leverage our deep knowledge of material science, our i6 Innovation Process™, and our industry-leading packaging and services portfolio to create impactful customized solutions that build stronger brands.


We produce packaging for many of the world’s most recognized brands, in markets such as appliances and electronics, automotive, beverages, confection, construction, converted paperboard, fresh and natural food, frozen and refrigerated food, shaving, home, lawn and garden, medical/pharmaceutical, pet care, powdered beverages, recycling and snacks.


Sonoco’s operations consist of our global consumer packaging businesses (rigid paper and closures, flexibles and plastics); our display and packaging division (high-impact retail displays and packaging supply chain management); our industrial businesses (tubes and cores, reels and spools, uncoated recycled paperboard and Sonoco Recycling, one of the world’s largest recyclers); and our Protective Solutions division (custom-designed protective, temperature-assurance and retail security packaging solutions and highly engineered components).


From our headquarters in Hartsville, S.C., and more than 300 operations in 33 countries, we serve customers in 85 nations.

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