Mechanicsburg, Pennsylvania


Responsible for the review, analysis, and processing of payments received on policies cancelled for non-pay. Review system reports and billing system messages and take appropriate action. Provide customer service and resolve issues regarding billing/payment questions to internal and external customers via telephone, email, letters, faxes, etc. Serve as a technical resource for other staff.


I. Review and analyze payments received on policies cancelled for non-pay. Contact the customer, refer to Underwriting or return the payment based on documented procedures.

II. Review and take the appropriate action on billing system reports and bills subject to special handling.

III. Provide customer service regarding billing/payment questions to internal and external customers via telephone, email and letters. Submit payments on behalf of customers using payment processing applications.

IV. Create, review, resolve, and maintain special messages within the billing system.

V. Modify/delete bills, maintain system tables, and override the system for reinstatements surpassing the time frame allowed.

VI. Serve as a technical resource for staff questions and training needs.

VII. Complete billing system adjustments for special payment arrangements and requests.


Prior Experience:

• Prior accounts receivable and/or billing experience is required.
• Prior experience in a customer service role is required.



• High school diploma or equivalent is required.
• Associate’s degree in a business-related field is preferred.


Necessary Knowledge and Abilities:

• Strong interpersonal, written, and verbal communication skills.
• Ability to interact with multiple departments and external customers.
• Must be detail-oriented and possess strong judgment and decision-making skills.
• Basic knowledge of Microsoft Word and Excel.
• Ability to operate a calculator with speed and accuracy.
• Ability to investigate and resolve issues.
• Ability to work independently and with others.
• Must be able to multitask and prioritize job responsibilities.


Church Mutual is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Mechanicsburg, Pennsylvania

Church Mutual understands the unique challenges and needs of the customers we serve. We not only provide financial protection but also connect policyholders to a network of strategic partners not found with other carriers. Church Mutual began in 1897 and has enjoyed steady, stable growth for more than a century by providing worship centers of all denominations, schools, camps and senior living facilities with much more than an insurance policy. More than 1,000 employees across the country strive each day to help our customers prevent losses and to resolve claims as efficiently as possible so that our customers can return to their valuable work as quickly as possible. We call it, “Protecting the Greater Good.”™ NAIC # 18767; CA Company ID # 2867-0

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