Norfolk, Virginia

Overview

Support customers of the Navy Household Goods Customer Contact Center via telephone and/or email and record these communications in the Remedy database.

 

Hours are M-F 8am-4:30pm

Responsibilities

  • Communicate with members/employees, their dependents or agents to process shipment needs and services required via telephone, email and on occasion in person.
  • Provide assistance to include answering questions, providing claims information, providing assistance to determine pre-approved services, initiating shipment change requests.
  • Initiate phone calls and emails to other departments or commands when additional assistance is required and cannot be provided by the call center.

Qualifications

  • High School diploma or GED
  • Must have customer service skills and the ability to interpret customer inquiries and able to deal with customers in a tactful and diplomatic manner.Must have basic computer skills and experience working with Microsoft office products
  • Must be adaptive to a fluid demanding work environment and able to multi-task utilizing computer equipment to locate data and information to assist customers
  • Must be able to read and write English fluently and be able to speak clearly due to handing customer inquiries by phone.Must successfully complete a Navy security background review

Norfolk, Virginia

FTI is a proven, employee-focused provider of mission-critical information systems and technical support services to government and private sector organizations worldwide. Our professional team combines the technical depth, breadth and experience of a large firm with the agility, efficiency and personal service that only a smaller firm can offer.

We’re as passionate about your mission as you are. Whether analyzing intelligence data in the field, conducting DNA identification in the wake of disaster, or deploying the right people to support the diverse infrastructure needs of a corporate campus, government facility or military base, FTI consistently performs beyond expectations for our clients, partners and employees.

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