Monroeville, Pennsylvania

Job Description
Do you have a true passion for service, quality, and excellence, and a desire to expand your skillset and further your career?

We have an exciting opportunity available to be a part of our Specialty Pharmacy Center of Excellence! We are looking for Customer Service Representatives with a heightened sensitivity to the needs of our patients.

This team manages their patient population from entry through shipment. The team handles all aspects of patient servicing, including areas of data entry, customer service, tech and insurance (Benefits Verification). The goal of this team is to work directly with the manufacturer to provide remarkable customer service to our patients. To do this, we must ensure we are driving efficiencies in our process to reduce turnaround time, be dedicated to quality and accurate work, and consistently provide excellent customer service in every interaction.

Hours of operation for the call center are Monday - Friday 8:00 AM - 8:00 PM, Saturday 9:00 AM - 1:00 PM.

We offer a comprehensive benefits package which includes medical, dental, vision insurance as well as a wide-ranging list of supplemental benefits and discount programs.  In addition to sixteen paid days off for employees, we also offer ten paid holidays.

Our application process is 2 simple steps.

1. Apply online

2. Take your time while completing our Virtual Job Tryout

Required Qualifications
- 1 year phone experience in a pharmacy or call center environment
- 6 months customer service experience
- 6 months computer experience in a Windows based system

Preferred Qualifications
- Excellent communication, organizational and interpersonal skills
- Attention to detail and accuracy
- Attention to customer focus to ensure patients and referral sources are responded to with accurate and timely information
- Ability to work in teams and coordinate efforts to ensure timely completion of work assignments
- Ability to make decisions and resolve issue

High School diploma or equivalent

Business Overview
At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.

We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

See Job Description

Monroeville, Pennsylvania

Continue serving and work with a purpose

As a CVS Health colleague, you'll find career opportunities across the organization and at every stage of your career. More important, your work will have an impactful purpose on someone's life, including your own. Learn more about how you can continue serving on your next mission at CVS Health.

Careers for Veterans and Military Spouses


"The military has an ethos that is grounded in purpose-driven service that’s bigger than the individual. The same holds true for us at CVS Health. You can talk to colleagues in any part of our business and they will be able to articulate our company’s purpose. Working here provides an opportunity for service members and military spouses to continue to serve, just in a civvies."

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