Boston, Massachusetts

Job Description
Fundamental Components:
As an agile practitioner within the Digital Design Operations team, you will be a servant leader supporting a growing team of user experience professionals. The Digital Design Scrum Master/Design Producer is critical in ensuring that the design teams are able to plan and execute their day-to-day work, filling a hybrid role on the agile design team that blends the traditional responsibilities of a scrum master and design producer to satisfy the needs of the creative team members.

A strong amount of agile and digital design knowledge is necessary, but the right candidate will approach this role with a healthy dose of flexibility.

•Alone or in conjunction with the Design Program Manager (DPM) organize and facilitate team ceremonies such as: grooming, planning, daily stand-up, reviews, retrospectives. 

•Facilitate the creation of design’s plan including participating in intake, running grooming meetings, facilitating story mapping/writing. You will be key in helping design to define how they will do their work by sharing in the authoring of user stories. 

•Each design team interfaces and collaborates with one or many development scrum teams (who have their own Scrum Master), so experience and comfort working in a cross-team manner is preferred. 

•This role requires a broad blend of experience and passionate interest in creative development, technology, process & workflow management, project management methodologies and agile coaching. 

•Identify and remove or escalate impediments and distractions that interfere with the team’s ability to implement their sprint goals. 

•Coordinate closely with the Design Program Manager to track risks, dependencies, status, and other milestones related to design work. With the DPM, keep the team’s backlog prioritized at the feature and story level based on the input and need of our product partners. 

•Work closely with other team partners such as product management, engineering, design leadership, and operations. 

•Practice servant leadership, participating in retrospective or inspect and adapt sessions, solving problems, removing blockers, and otherwise protecting the designers’ time and space to do their work well while collaborating with product, engineering, architecture and other teams. 

•Track and communicate other agile metrics such as velocity and sprint progress. 

•Constant collaboration, partnership, improvement, and iteration on processes and practices is a must.

Required Qualifications
Background Experience:
• 3+ years of professional experience as a UX Producer, Program Manager, Product Manager, Designer, Scrum Master, or other related role driving agile, scrum, and/or kanban practices
•Excellent time management, communication, and organizational skills.

Preferred Qualifications
•Passion for user experience and design operations. 

•Experience working with designers, preferably within a digital capability. Familiarity with common UX design, front end development, and accessibility tools and processes. 

•Experience supporting design for web and mobile applications. 

•Ability to work with minimal supervision in a very dynamic and timeline sensitive work environment. 

•Thorough understanding of agile software development methodologies, values, and procedures. 

•3+ years of experience working within a complex, matrixed organization 

•Experience in health care or other highly regulated fields. 

•Demonstrated track record of successfully planning and managing UX deliverables with lots of moving parts from start to finish. 

•Knowledge or certification in SAFe is a plus.

Bachelor’s degree or equivalent is preferred.

Business Overview
At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.

We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. See Job Description

Boston, Massachusetts

Continue serving and work with a purpose

As a CVS Health colleague, you'll find career opportunities across the organization and at every stage of your career. More important, your work will have an impactful purpose on someone's life, including your own. Learn more about how you can continue serving on your next mission at CVS Health.

Careers for Veterans and Military Spouses


"The military has an ethos that is grounded in purpose-driven service that’s bigger than the individual. The same holds true for us at CVS Health. You can talk to colleagues in any part of our business and they will be able to articulate our company’s purpose. Working here provides an opportunity for service members and military spouses to continue to serve, just in a civvies."

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