Leesburg, Virginia

POSITION PURPOSE
Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales associates have an emphasis on department and product knowledge, providing information on product features, and knowing related items to sell an entire project. Associates in this position know how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Sales associates maintain the in-stock condition of assigned areas, and ensure that it is clean, shoppable, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & &
unsafe conditions or reporting conditions to the Manager On Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department
Supervisor, other associates in their department as well as other sales departments (e.g., IMAs, and the Front-end Associates to ensure customers needs are met.
MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES
Provides fast, friendly service
- Actively seek out customers on the racetrack and in the aisles
- Offer a friendly greeting, smile, and make eye contact with customers
- Ask open ended questions about customers projects in order to
determine their needs and level of expertise
- Show enthusiasm with the customer
- When necessary, handle several customers at once
- Thank customers for shopping at The Home Depot
- Follow up with customers via telephone when appropriate
Is knowledgeable about products and services offered by The Home Depot
- Answer questions about merchandise for the customers level of
expertise
- Escort customers to appropriate merchandise, no matter what
department
- Describe features and benefits of merchandise
- Explain the steps needed to complete projects and the products needed
- Assist customers with special orders and installed sales
- Acquire beginner product knowledge in adjacent departments
- Acquire knowledge about cutting keys, ropes, blinds, carpet, wood, and mixing paint
- Promote services offered at the Special Services Desk, Tool Rental, and Pro Desk
- Has knowledge of other HD companies and how to best recommend
them
NATURE AND SCOPE
- Due to forklifts and other heavy equipment traveling through the store, temporary cracks may appear in the floor, causing an uneven walking surface
- The warehouse environment can be dusty and noisy
- Doors are frequently open, causing drafts and interior temperature changes
- Floors around work area may become slippery during wet weather conditions
- May have to handle merchandise and work with tools with sharp edges
- Passing forklifts emit gas fumes
- Tools, supplies and related merchandise may contain hazardous materials
ENVIRONMENTAL JOB REQUIREMENTS
Environment:
Usually in a comfortable environment but with regular exposure
Travel:
Typically requires overnight travel less than 10% of the time.
Additional Environmental Job Requirements:
Physical Job Requirements
Bending, stooping, reaching, twisting, lifting, pushing, pulling and moving items
- Requires the abil
MINIMUM QUALIFICATIONS
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Additional Minimum Qualifications:

Education Required:
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED. Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipm
Years of Relevant Work Experience: 0 years
Physical Requirements:
Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds). Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes or odors.

Leesburg, Virginia

​When it was founded in 1978 by Bernie Marcus and Arthur Blank, The Home Depot began changing consumers’ perspectives about how they could care for and improve their homes. The Company created the “do-it-yourself” concept, spawning an entire industry that now spans the globe.

Today, The Home Depot® is the world's largest home improvement specialty retailer, with more than 2,200 retail stores in the United States (including Puerto Rico and the U.S. Virgin Islands), Canada, Mexico and China. The Home Depot’s stock is traded on the New York Stock Exchange (NYSE: HD) and is included in the Dow Jones industrial average and Standard & Poor's 500 index.

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