San Diego, California

Overview

About Public Consulting Group

Public Consulting Group, Inc. (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986 and headquartered in Boston, Massachusetts, PCG has over 2,500 professionals in more than 60 offices worldwide. PCG’s Human Services practice helps state, county, and municipal human services agencies to achieve their performance goals in order to better serve populations in need. PCG’s seasoned professionals offer proven solutions to help agencies design programs, services, and systems; increase program revenue; cut costs; and improve regulatory compliance with state and federal regulations. To learn more, visit http://www.publicconsultinggroup.com/humanservices/.

Responsibilities

Overall Responsibilities:

PCG is seeking a passionate, highly motivated and innovative Supervisor with an interest in public service who will oversee the CalWORKS Housing Support Program and Family Stabilization Programs in our San Diego office. The Family Services Supervisor will be responsible for supervising, mentoring and motivating Program Assistants and Family Services Employment Training Advisors (ETAs) to ensure they follow procedural requirements of their respective programs while providing ensuring that quality case management services are provided to participants to ensure their barriers to self-sufficiency are identified and addressed.

 

The Housing Support Program (HSP) utilizes a rapid re-housing model to assist CalWORKs families who are facing homelessness to find and maintain housing. The program will provide participating families with intensive case management, housing identification, and financial assistance. The Family Stabilization (FS) Program assists CalWORKs Employment Services families with qualifying emergencies in order to remove barriers preventing them from participating in their activities.

 

Specific Responsibilities:

  • Oversee performance of case managers and a program assistant to ensure participants receive quality and timely housing services.
  • Ensure that program objectives, metrics, and goals are accurately tracked and met each month.
  • Provide coaching, mentoring and leadership to motivate and empower staff.
  • Communicate effectively with participants, case managers, and County representatives regarding program requirements.
  • Communicate effectively and foster relationships with community partners that benefit program participants.
  • Assist with quality control procedures to ensure operational processes are executed accurately.
  • Validate and complete monthly reports that measure project objectives.
  • Adhere to County Program Guide (CPG) policies and compliance requirements.
  • Resolve conflicts that arise with participants and failure to comply issues.
  • Follow procedural requirement of CalWORKs by updating client case files in CalWIN an CERMs.
  • Maintain up-to-date knowledge of CalWORKs procedures and implement appropriately.
  • Maintain up-to-date knowledge of community resources, labor market and training resources.
  • Evaluate and approve payment requests for housing, utility, and vehicle repair assistance.
  • Elevate cases to the County Eligibility Operations when necessary.

Qualifications

Required Skills:

  • Display a professional level of empathy for participants and respect for cultural differences.
  • Ability to lead, inspire and mentor employees while setting clear performance expectations and appropriate workplace behaviors.
  • Ability to learn specialized databases and software systems.
  • Ability to effectively engage with all levels of management and staff.
  • Proper etiquette including customer relation techniques, superior verbal and communications skills.
  • Excellent accuracy and attention to detail; superior organization skills.
  • Demonstrated ability to establish and execute defined program goals and objectives to ensure compliance-measured performance.
  • Experience in monitoring, assessing and reporting on program deliverables.
  • Ability to recognize and maintain the confidentiality of all materials in the work setting.
  • Ability to establish and maintain professional relationships with Federal, State and County agencies as well as the general public.
  • Exceptional strength in strategic thinking, development of action plans, and problem solving.
  • Possess high level of self-awareness and ability to accept feedback.
  • Ability to maintain composure and professionalism in all client and employee interactions within a high-pressure and dynamic work environment.

 

Required Education and Experience:

  • Bachelor's degree preferred; however a 2-year degree combined with 2 years of supervisory experience may be considered in lieu of a 4-year degree.
  • At least 2 years of supervisory experience within a housing, social services or CalWORKs/TANF setting.
  • 3 to 4 years of customer relationship management or case management experience, preferred.
  • Proficient with Microsoft Office Suite.

EEO Statement

Public Consulting Group is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, protected veteran status, or status as a qualified individual with a disability.  VEVRAA Federal Contractor.

San Diego, California

Founded in 1986 and headquartered in Boston, Massachusetts, Public Consulting Group (PCG) has nearly 2,000 professionals in over 60 offices around the U.S., in Canada, and in Europe who are dedicated to delivering leading consulting approaches and technologies to public sector clients.

Who We Serve

Public Consulting Group, Inc. (PCG) is a management consulting firm that primarily serves public sector education, health, human services, and other state, county, and municipal government clients. Established in 1986 with headquarters in Boston, the firm has extensive experience in all 50 states, clients in six Canadian provinces, and a growing practice in the European Union.

 

Because PCG has dedicated itself almost exclusively to the public sector for nearly 30 years, the firm has developed a deep understanding of the legal and regulatory requirements and fiscal constraints that often dictate a public agency's ability to meet the needs of the populations it serves. We have helped numerous public sector organizations to maximize resources, make better management decisions using performance measurement techniques, improve business processes, improve federal and state compliance, and improve client outcomes. Many of PCG's nearly 2,000 employees have extensive experience and subject matter knowledge in a range of government-related topics, from child welfare, Temporary Assistance for Needy Families (TANF), Welfare to Work (WtW), and Medicaid and Medicare policy to special education, literacy and learning, and school-based health finance. PCG's current work includes more than 1,000 active contracts in more than 40 states.

 

PCG has five designated practice areas which each have a proven track record of achieving desired results for clients. The firm often combines resources from two or more practice areas to offer a multidisciplinary approach to solve a client's challenge or pursue an opportunity.

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