Wayne, New Jersey

Requisition ID: 276170 

 

LensCrafters is bringing its optical retail experience to Macy’s department stores in the U.S.

 

Macy’s and Luxottica, a world leader in eyecare, have a successful history together. Our relationship is built around a shared mission of providing customers with the highest quality products, a passion for style and a broad brand portfolio able to meet diverse consumer choices. At LensCrafters, we feel the world deserves a thoughtful and caring partner who understands that true vision care is a synergy of trusted eye care and exceptional eyewear.

 

LensCrafters reinforces Macy’s commitment to the health and wellness of its customers. Eye health is critical to everyone’s personal well-being, and easy in-store access to LensCrafters optometrists, personalized service and fashionable product assortment dovetail well with Macy’s strengths.

 

If you share our love for the customers we serve, the sense of sight, and the work we do, this is the place for you to build a rewarding practice.

GENERAL FUNCTION

The Licensed Optician creates exceptional value in the lives of customers by delivering Signature Customer Experiences. Ensures customers are always delighted by performing the key steps of our selling model. Develops the optical skills of others and create an effective learning environment.

 

MAJOR DUTIES AND RESPONSIBILITIES

  • Conveys a commitment to providing unsurpassed Customer Service by performing the following Sales and Service Process steps:
  • Execute our CEE Service Model through Connect, Explore and Exceed
  • Ability to support problem solving and troubleshooting
  • Will engage patients, customers and fellow associates with use of our technology to support experiences
  • Delivers the Diamond Service Principals and Service Vision
  • Celebrates the LensCrafters Advantages and is a leader in the location that sets the tone for customer service
  • Anticipates problems before they occur; explores underlying reasons for recurring customer problems; goes beyond symptoms to get at causes; strives to develop long-term solutions to problems.
  • Assists the customer in selecting frames and lenses that are best suited for their lifestyle, Rx and price needs. Suggests improvements and recommends solutions to problems. Assists other retail associates with difficult or complex areas of customer product needs and prescriptions.
  • Shows patience and courtesy with customers; tracks down answers to unfamiliar questions or products.
  • Assists co-workers who have questions or problems; cooperates readily in group efforts.
  • Acts as a leader in optical acumen that provides a voice for associates due to their expertise.
  • Educates the customer on LensCrafter’s guarantees and services including: eyewear care tips, complimentary adjustments, follow-up services, protection plans and warranties.
  • Handles tasks, such as taking and recording measurements, adjusting or fitting eyewear carefully and correctly, is thorough and exact in details.
  • Ensures finished eyewear meets optical standards and customer requirements/requests.
  • Celebrates the LC Advantages at dispense.
  • Strives to achieve “Exceptional Results” on LensCrafters’ annual CEI/Functional Skills that align with brand priorities.
  • Operates the Point of Sale terminal inputting customer and prescription information with accuracy and attention to detail.
  • Accurately operates the Point of Sale, when required, collecting proper payment following company security procedures and retaining proper change for a variety of transactions, such as credit cards, discounts, insurance and coupons.
  • Proficient in Order tracker to support customers getting orders RWP (ready when promised).
  • Takes pride in the appearance of the store and ensures visual displays are in accordance with Company provided planograms.
  • Ensure a positive and productive Store Manager/Macys Host relationship that contributes to growing the business and customer satisfaction

 

BASIC QUALIFICATIONS

  • High School Diploma or equivalent
  • State licensure or certification by a nationally-recognized opticianary association as an optician
  • Optical dispensing experience
  • Knowledge of current optical theory and merchandise
  • Knowledge of current store merchandise assortment and use of Inventory management systems.
  • Strong communicator and listener
  • Awareness of current fashion trends
  • Sales skills – ability to use and carry an IPAD / tablet
  • Comfortable with use of technology to engage patients, customers and associates.

 

PREFERRED QUALIFICATIONS

  • Actively studying LensCrafters Quality, Fitting and Adjusting Program
  • Previous customer service and retail experience

 

Upon request and consistent with applicable laws, Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process.  To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at 1-888-887-3348 or e-mail HRCompliance@luxotticaretail.com (be sure to provide your name and contact information for either option so that we may follow up in a timely manner). 

We are an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.  Native Americans receive preference in accordance with Tribal Law.

Wayne, New Jersey

Luxottica produces and distributes sun and prescription eyewear of high technical and stylistic quality to improve the well-being and satisfaction of its customers and at the same time create value for employees and the communities in which the Group operates. Every collection, every pair of glasses, is the result of an ongoing process of research and development whose aim is to anticipate and interpret the needs, desires and aspirations of consumers all over the world.

Founded in 1961 by Leonardo Del Vecchio, always involved in protecting eyes and optimising the look of men and women everywhere, the Luxottica Group is now a vertically integrated organization, producing and distributing prescription frames and sunglasses of high technical quality and style.

The constant attention paid to research and development, technological innovation, the adaptation to market evolutions in respect of people and the environment, have led Luxottica through worldwide expansion.

Production

Product design, development and manufacturing take place in Luxottica’s six production facilities in Italy, three factories in China, one in Brazil and one sport sunglasses production facility in the United States. Luxottica also has a small plant in India serving the local market.

Trademarks

The design and quality of Luxottica’s products and strong and well-balanced brand portfolio are known around the world. Proprietary brands include Ray-Ban, one of the world’s best known brands for eyewear, Oakley, Vogue Eyewear, Persol, Oliver Peoples, Alain Mikli and Arnette. Licensed brands include Giorgio Armani, Burberry, Bvlgari, Chanel, Coach, Dolce & Gabbana, DKNY, Michael Kors, Paul Smith, Ralph Lauren, Prada, Starck Eyes, Tiffany, Tory Burch and Versace .

Wholesale distribution

The Group’s wholesale distribution network covers more than 130 countries across five continents and has nearly 50 commercial subsidiaries providing direct operations in key markets. 

Retail distribution

Direct wholesale operations are complemented by an extensive retail network comprising over 7,000 stores worldwide as of December 31, 2014.

Luxottica is a leader in the prescription business in North America with its LensCrafters and Pearle Vision retail brands, in Asia-Pacific with the OPSM and Laubman & Pank brands, in China with the LensCrafters brand and in South America with the GMO brand. In North America, Luxottica operates points of sale for its retail licensed brands under the Sears Optical and Target Optical brands.

Additionally, Luxottica operates one of the largest managed vision care networks in the United States through EyeMed and the second largest lens finishing network, with three central laboratories, over 900 on-site labs at LensCrafters stores, a fully dedicated Oakley lab and an additional facility based in China dedicated to North American optical retail.

Luxottica has a global retail organization to support its sun and luxury retail brands including Sunglass Hut, ILORI and The Optical Shop of Aspen. The Sunglass Hut brand, in particular, has a global presence with stores in North America, Latin America, Asia-Pacific, South Africa, Europe and the Middle East.

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