Atlanta, Georgia



The Manager, Digital Experience (Insights & Testing) is responsible for leading all customer research, digital analysis,

and insights related to delivering the ideal customer experience for the digital/ecommerce presence on

and our mobile apps. He/she will be a customer-first advocate who will lead our efforts to identify and integrate

innovative digital technology into our eCommerce platforms, marketing initiatives, and any place we engage with

consumers. He/she will be passionate about advocating for the consumer while also having a business, growth and

product-focused perspective. He/she will work with cross-functional teams to understand key objectives, design high-

quality, creative research approaches, analyze multiple data sources, and share-out key insights and recommendations.

He/she will play a critical role in the customer experience transformation initiative currently underway.

• Lead customer journey mapping to identify opportunities to improve our brand equity and sales contribution from and our mobile apps

• Provide detailed user research to inform discovery sessions that help solve key customer and business problems for

the brand

• Oversee a robust testing & insights agenda to increase transactions, ticket, restaurant and Papa John's International

(PJI) profit and consumer lifetime value via digital platforms including and mobile apps.

• Drive insights via user feedback, competitive research, industry best practices and digital/customer analysis

• Lead, prioritize & deliver feature development for AB testing

• Provide expertise, coaching and training to brands on how to effectively gather quantitative data and identify

relevant customer insights

• Support leadership through ad-hoc request


· Analytical Skills: effectively uses data to generate insights

for operations excellence

· Planning & Prioritization: highest impact, highest value

· Financial & Business Acumen

· Communicates Effectively and Candidly

· Problem Solving; ability to use rigorous logic to solve

problems with innovative effective solutions

· Process Improvement: Strive to continually improve

· Ability to translate complex research objectives into

simple, comprehensive solutions

· Ability to communicate, educate, and influence external

and internal stakeholders of all levels

· Minimum of 3-5 years or equivalent marketing/research experience with a focus on multi-unit retail or hospitality · Bachelor's degree in quantitative field or like field; MBA preferred · Experience with menu product innovation and testing a plus · Digital experience with a major eCommerce direct to customer Brand · Experience in Customer & Digital Analysis · Experience with AB testing tools


Exciting things are happening at Papa John's corporate restaurants. Work where the best ingredient is YOU!

Great things are happening at Papa John's! If you are looking for a fulfilling career with an international company, flavored with challenging work, mixed with professional development opportunities, a competitive salary and a collaborative team environment, then look no further! Papa John's seeks people who share our philosophy for success, are looking for quality business practices and meaningful work. All these combine to produce not only the best pizza, but also the best team members!

Papa John's has over 5,000 locations in 44 countries and territories around the world. We offer a competitive benefits and compensation package. Driven to be the best. Better Ingredients. Better People. ®

Atlanta, Georgia

Success is much like making a better pizza - the more you put into it the more you get out of it. Starting with better ingredients is essential but the most important ingredient is our people. When people really care about serving others, anything is possible.

Our company was founded on quality, from quality ingredients to quality people, and the idea of building a better pizza and delivering a better pizza experience.

Our goal has always been to be the most loved pizza company in the world by consistently winning customers over one pizza at a time. It’s about paying attention to quality and the thousand little things that make a better pizza and a better pizza experience. It’s about never losing focus on why we do it. It’s also about our people and taking care of the tens-of-thousands of team members who have made Papa John’s the recognized leader in quality around the world.

Our customers are counting on us. For them it is not only a better pizza, it’s a family gathering, memorable birthday, work celebration or simply a great meal.

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