About Public Consulting Group

Public Consulting Group, Inc. (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986 and headquartered in Boston, Massachusetts, PCG has over 2,500 professionals in more than 60 offices worldwide. PCG’s Human Services practice helps state, county, and municipal human services agencies to achieve their performance goals in order to better serve populations in need. PCG’s seasoned professionals offer proven solutions to help agencies design programs, services, and systems; increase program revenue; cut costs; and improve regulatory compliance with state and federal regulations. To learn more, visit http://www.publicconsultinggroup.com/humanservices/.



Job Summary:


Business Architecture (BA) is the blueprint of the lines of business and provides a common understanding of the organization and is used to align strategic objectives and tactical demands of the business functionality of the organization. The Business Architect serves as the bridge between the lines of business model and the lines of business strategy, and defines, refines, and expands the BA framework(s) to confirm alignment of business and technical strategies and resources.


The Business Architect will function as a key member of a team to represent how operational aspects of a (client) business interact. As part of an interdisciplinary practice team, the Business Architect will focus on defining and analyzing concerns of what business does, how it does it, how it is organized, and how it realizes value. The Business Architect will design structures and processes, leverage existing strengths, and identify potential opportunities that advance the business objectives and drive innovation. The Business Architect will develop tools to assist the business in producing plans, make business decisions, and guide their implementations.


Duties and Responsibilities:


  • Identify common business functions, services, and data components to create sound program office business solutions that support enterprise business processes, and business unit-specific processes, using a holistic Enterprise Architecture (EA) and shared services approach where appropriate to deliver quality and cost-effective citizen services.
  • Develop BA strategies and reference models (i.e., business, services, data, and governance models).
  • Create and maintain the BA services, data, and governance reference models, including “as–is” and “to–be” roadmaps.
  • Analyze and evaluate options for IT solutions to meet business needs and align with the client’s EA for efficiencies and future sustainability, including cost considerations.
  • Provide options analysis of new custom builds, COTS, MOTS, SaaS, PaaS, Reuse, Cloud Computing, Transfer Technology and other viable solutions.
  • Coordinate with the other vendors and agency staff to plan, architect, build, and evolve program business solutions that align with the EA frameworks as determined by the client’s Solution Architect, to support reuse of resources in the application, services, data, and technology domains of the EA blueprint.
  • Coordinate with the client’s Solution Architect to plan, architect, build, and evolve program business solutions that align with the EA frameworks to support reuse of resources in the application, services, data, and technology domains of the EA blueprint.


Required Skills:


  • Excellent strategic, analytical, and problem-solving skills.
  • Exceptional ability to communicate and mediate between IT and business, and to shape shared processes, architectures, and structures.
  • Demonstrates the ability to lead people with the aim of identifying structural problems within organizations and minimizing functional interdependencies and silo-driven redundancies.

Education:  Bachelor’s Degree; Master’s degree preferred in Computer science, business Information


Experience:  Deep industry expertise Health and Human Services programs

  • 4+ years’ experience in IT; 3+ years’ experience in Architecture roles Track record in optimizing operational costs in medical assistance-related context.
  • Experience in value stream mapping, digital customer journey mapping, among other process tools.
  • Experience with all aspects of Business Architecture cycles/iterations and integration with other facets of Enterprise Architecture (Information Architecture, Data Architecture and -Technology Architecture, Governance, Change Management).

Certifications: Six Sigma Master Black Belt, TOGAF 9.2 certification or proven comparable experience


Working ConditionsOffice Setting

EEO Statement

Public Consulting Group is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, protected veteran status, or status as a qualified individual with a disability.  VEVRAA Federal Contractor.


Founded in 1986 and headquartered in Boston, Massachusetts, Public Consulting Group (PCG) has nearly 2,000 professionals in over 60 offices around the U.S., in Canada, and in Europe who are dedicated to delivering leading consulting approaches and technologies to public sector clients.

Who We Serve

Public Consulting Group, Inc. (PCG) is a management consulting firm that primarily serves public sector education, health, human services, and other state, county, and municipal government clients. Established in 1986 with headquarters in Boston, the firm has extensive experience in all 50 states, clients in six Canadian provinces, and a growing practice in the European Union.


Because PCG has dedicated itself almost exclusively to the public sector for nearly 30 years, the firm has developed a deep understanding of the legal and regulatory requirements and fiscal constraints that often dictate a public agency's ability to meet the needs of the populations it serves. We have helped numerous public sector organizations to maximize resources, make better management decisions using performance measurement techniques, improve business processes, improve federal and state compliance, and improve client outcomes. Many of PCG's nearly 2,000 employees have extensive experience and subject matter knowledge in a range of government-related topics, from child welfare, Temporary Assistance for Needy Families (TANF), Welfare to Work (WtW), and Medicaid and Medicare policy to special education, literacy and learning, and school-based health finance. PCG's current work includes more than 1,000 active contracts in more than 40 states.


PCG has five designated practice areas which each have a proven track record of achieving desired results for clients. The firm often combines resources from two or more practice areas to offer a multidisciplinary approach to solve a client's challenge or pursue an opportunity.

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