Des Moines, Iowa

Position Purpose: Coordinate and monitor quality improvement and organizational projects from inception to closure including National Committee for Quality Assurance (NCQA) and Healthcare Effectiveness Data and Information Set (HEDIS) preparation.

  • Provide functional and technical knowledge for NCQA/HEDIS across all plan departmental staff and deliver educational sessions to internal staff and external constituents as needed.
  • Coordinate Work Plan, team and resources for HEDIS/Consumer Assessment of Healthcare Providers and Systems (CAHPS) submission to Connector Authority and NCQA.
  • Analyze data and develop presentations and materials for committee and articles for newsletters and other educational pieces.
  • Design, run, and manage the data review process to ensure accuracy and integrity of data reports to meet regulatory and operational requirements.
  • Coordinate and implement interventions to increase HEDIS, CAHPS and designated health measures for the Plan.
  • Adhere to NCQA standards and work with Corporate Director of Accreditation in maintaining Plan’s NCQA accreditation.
  • Support the coordination of corporate compliance and external surveys as needed.
  • Monitor the creation of all project deliverables to ensure adherence to standards including design documents, test plans and operations documentation.
  • Support the project life cycle including requirements gathering, creation of project plans and schedules, manage resources, support HEDIS audit process, and facilitate project execution, deployment and closure.
  • Coordinate all data pulls and ongoing data management for HEDIS and QI project management databases for identified QI projects with department staff and corporate contacts. Evaluate sources for alternative data capture; assess ongoing methodology and results.
  • Maintain detailed project documentation including meeting minutes, action items, issues lists and risk management plans.



  • Education/Experience: Bachelor’s degree in Healthcare, Business or equivalent experience. Master's in Public Health or related field preferred. 4+ years of quality improvement or project management experience in managed care with advanced knowledge of HEDIS and NCQA. Proficiency required in Microsoft applications including PowerPoint, Excel and Access.

    Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

    Des Moines, Iowa

    Centene Corporation, a Fortune 500 company, is a diversified, multi-national healthcare enterprise that provides a portfolio of services to government sponsored healthcare programs, focusing on under-insured and uninsured individuals. Many receive benefits provided under Medicaid, including the State Children's Health Insurance Program (CHIP), as well as Aged, Blind or Disabled (ABD), Foster Care and Long Term Care (LTC), in addition to other state-sponsored/hybrid programs, and Medicare (Special Needs Plans). The Company operates local health plans and offers a range of health insurance solutions. It also contracts with other healthcare and commercial organizations to provide specialty services including behavioral health management, care management software, correctional healthcare services, dental benefits management, in-home health services, life and health management, managed vision, pharmacy benefits management, specialty pharmacy and telehealth services.

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