Part Time Student Services Associate | Rowan College at Burlington County - Military Veterans

at HERC - New Jersey/Eastern PA/Delaware

Mount Laurel Township, New Jersey

SUMMARY DESCRIPTION The Student Services Associate is responsible for assisting students in both an individual and group format regarding their educational needs; teaching students techniques for accessing information; consulting with faculty and staff on student issues; and back office operations of the Registration department. This position is grant funded, with funding through June 30, 2021.   OVERALL PURPOSE AND RESPONSIBILITY The most important overall responsibility of all RCBC employees is to provide service in a pleasant, helpful, and effective manner to our students, members of the college community and the public. INSTITUTIONAL EFFECTIVENESS : Accepts responsibility for the timely preparation of student outcomes assessment efforts of the faculty in planning, collecting data, and reporting dates as they relate to course outcomes, program outcomes, general education outcomes, and developmental program outcomes. Actively participates in setting annual division goals and objectives, completing OIR reporting forms, collecting data, analyzing data, and preparing a report using guidelines established by OIR.

SPECIFIC DUTIES:

Provide students with information and assistance regarding college procedures, academic programs, non-credit programs, and graduation requirements.

Assist students in accessing appropriate educational planning information and resources.

Participate in and contribute to in-service training activities, which may improve registration services.

Refer students to appropriate offices and services within the College to address their needs.

Complies with the Family Educational Rights and Privacy Act (FERPA) in all duties

Assume a share of the responsibility for answering telephones, mail, email, faxes and other communications as assigned

Provides problem-solving and customer service assistance in a pleasant and knowledgeable manner as a member of a cross-functional team

Perform all duties as assigned.

EDUCATION REQUIRED: Master’s Degree, preferably in Student Personnel Services, Counseling,or related area. EXPERIENCE REQUIRED

Work experience in higher education, preferably within a community college setting.

Minimum of 2 years of demonstrated experience in student services / higher education.

SKILLS/ABILITIES/KNOWLEDGE/OTHER REQUIREMENTS

Ability to mediate differences between student expectations and student experiences.

Understanding and knowledge of student and institutional resources.

Ability to maintain and control confidential information.

Excellent oral and written communication, interpersonal, and organizational skills.

Mount Laurel Township, New Jersey

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