Madrid,

We are looking for passionate, curious and driven team players who are ready to ignite ideas, push boundaries and drive innovation. At Accenture you’ll work on innovative projects and develop your career, collaborating with the best teams in the world. You'll learn, grow and advance in an innovative culture that thrives on shared success, diverse ways of thinking and enables boundaryless opportunities that can drive your career in new and exciting ways.

About Accenture

Accenture is a leading global professional services company, providing a broad range of services at scale in strategy and consulting, interactive, technology and operations, with digital capabilities across all off these services.

We combine unmatched experience and specialized capabilities across more than 40 industries – powered by the world’s largest network of Advanced Technology and Intelligent Operations centers.

With 513,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises.

Interactive professionals help leading organizations design, build, communicate and run experiences across the entire journey for their customers, employees, patients or citizens.

Main Responsibilities Include But Are Not Limited To:

• Previous experience handling Modern channels / social platforms management

• Identify and understand the client current business and workflow requirementsin order to leverage CX and generate new business opportunities.

• Sprinklr SME able to set up the platform configuration aligned to Customer’srequirements in a codelivery with the owner of the solution.

• Design process workflows diagrams and then-if rules based on the informationprovided by the client during the Discovery Sessions.

• Develop and maintain ongoing reporting dashboards on Sprinklr / similarsolutions following the main SLAs and KPIs, defining and building the necessarycustom fields and custom metrics.

• Understand the basics of AI Chatbots (Conversational and FAQ bots) andterminologies (Intents, Entities…) and deeper learning of chatbots.

• Develop the necessary training documentation and deliver training demos tothe client in relation to the platform functionality, including best practices,recommendations

• Provide support to cross-functional and global partners for requests throughmaintenance, mining and integration of social channels.

• Responsible for testing quality assurance of the solution configuration (QATest).

• Training capabilities: support the end users in their adoption of the platformand troubleshoot any identified issue.

• Stay abreast of industry trends, best practices, and the evolving CMX landscape.

Requirements/Qualifications

• Previous experience of working in a CMX role would be an advantage

• Be able to design process workflows diagrams and then-if rules. Workingknowledge with Lucidchart or any related solution for creating professionalcharts is a plus.

• Strong analytical and conceptual skills; logical thinker

• Self-taught and can-do attitude.

• Passionate about Social Media, new communication channels, technology andCustomer Care.

• Feels confident in managing deadlines according to the changing needs ofprojects

• Familiarity with agile Project methodology for implementation services.

• Fluent written and spoken English and Spanish

• Must possess a great attention to detail and curiosity to uncover trends andinsights.

• Highly organized and detail-oriented

• Team-player with excellent relationship-buildin

What do we offer?

+ Competitive salary and benefits

+ Career growth in a constantly learning environment

+ Passionate, fast-growing team at a global, renowned digital agency

+ Free coffee and tea everyday

Please also note that Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity.

Madrid,

Accenture is a global management consulting, technology services and outsourcing company. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with its clients to help them become high-performance businesses and governments.

Working with Accenture in the United States,  you can join ranks with more than 211,000 people in 120 countries and work with clients in nearly every major industry worldwide, including 96 of the Fortune Global 100, more than three-quarters of the Fortune Global 500 and government agencies around the world. Accenture’s people build careers in different areas of business, specifically Consulting, Technology and Outsourcing, as well as within our internal corporate functions.

With the breadth of talent our people have, they not only build strong careers, they offer their talents and skills to help clients and communities around the world.

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