Watertown, Massachusetts

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

We are looking for a Senior UX Designer to thoughtfully contribute to our award-winning, flagship clinical practice revenue cycle management product.

In this role, you will help lead the UX portion of our product development process on a multi-disciplinary agile R&D team consisting of product managers, developers, data analytics specialists, and service operations agents - not to mention our customers - to define, design and test workflows that empower medical practice staff to efficiently and effectively manage the business of patient care while keeping the needs of the patient front and center.

We're working to turn a complex and sometimes cumbersome set of processes into a more unified, intuitive, satisfying, and empowering experience for our users. As a member of this product team, you will work to reimagine and optimize the revenue cycle and front desk experience.

As a successful candidate, you will be a champion for our users and will embrace the challenge of solving complex problems that present the greatest opportunities to ease the burden on healthcare workers by removing obstacles and creating better paths. You will develop a clear point of view about UX decisions and tradeoffs in collaboration with product and engineering leads. You will function well both independently - making well-informed design decisions on your own - and in collaboration with cross-functional partners in product, engineering, and other disciplines.

You have an eye for design, and the ability to spot small details that others might miss. You love finding ways to drive incremental but significant improvements that keep us moving towards a greater long-term vision. You bring curiosity, empathy, and a sense of humor to everything you do.

Job Responsibilities
  • Conduct primary and secondary research efforts
  • Design scalable, web-based product experiences
  • Produce detailed designs and specifications for team projects
  • Identify opportunities for improvement in existing products
  • Make tradeoffs and decisions about project scope, design strategy, and implementation
  • Seek out and incorporate feedback from users and cross-functional teams
  • Promote and demonstrate design best practices for product owners, engineers, and more junior design collaboratorsProactively seek out and foster relationships and connections across scrum teams to support cohesion and consistency throughout the user's experience

Qualifications
  • 3-5+ years of professional design experience
  • Experience solving highly complex problems for users
  • Self-directed and comfortable making decisions without perfect information
  • Interest in developing a deep understanding of the US healthcare space
  • Interest in or experience working with agile/scrum teams
  • Ability to articulate your rationale for design decisions
  • Portfolio demonstrating good taste, great interaction design skills, and attention to detail

About athenahealth
  • Our Vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
  • Our Location: This role is based in Watertown, MA, just a few miles outside of Boston. Watertown is our Global Headquarters and our campus, the Arsenal on the Charles, is home to a number of restaurants, a local gym and large outdoor space. This office also has a cafeteria, coffee café and food trucks that rotate every day.
  • Our Culture: At athenahealth, our employees (or "athenistas") are committed to making healthcare smarter. Our success is dependent on the diversity, collective spirit, and contributions of our people, clients and partners. We value teamwork and believe that the strength of our team comes from supporting each other and leveraging our specialized skills. If you are looking for company that will enable you to work outside of your comfort zone to transform the healthcare ecosystem, athenahealth is the place for you.
  • Our Perks: Along with health & financial benefits, our athenistas are offered a variety of perks that promote employee wellbeing such as commuter support, collaborative workspaces and dog-friendly offices - just to name a few.

athenahealth is committed to a policy of equal employment opportunity-that's why we recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. We're happy to provide a reasonable accommodation, for those with a disability, to complete any part of the application process. If you are unable to access or use this online application process and need an alternative method for applying, please contact us at

taoperations@athenahealth.com for assistance.

https://www.athenahealth.com/careers/equal-opportunity

Watertown, Massachusetts

athenahealth partners with hospitals and ambulatory customers to drive clinical and financial results. We offer medical record, revenue cycle, patient engagement, care coordination, and population health services. We combine insights from our network of more than 160,000 providers and approximately 117 million patients with deep industry knowledge and perform administrative work at scale. For more information, please visit www.athenahealth.com

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