Auburn, Washington

Job Description

Raymond Handling Concepts Corporation is currently on the lookout for a sharp Help Desk Support person to join our winning team! The Help Desk Support handles Level I and II technical support and IT related purchase requests for the entire company.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  • Sets up and maintains various network and computer related hardware and software.
  • Establishes and maintains network users, user environment, directories, and security.
  • Responds to the needs and questions of network users concerning their access to resources on the network and the operation of various software programs.
  • Remains abreast of changes in user and system software and hardware requirements.
  • Monitors and administers the network, keeping system information up-to-date in various logs and spreadsheets.
  • Troubleshoot minor networking problems.
  • Update operating systems as required.
  • Loads and updates software applications as required.
  • Manages storage usage of the network, network printing, and network technical resources.
  • Maintains a backup of all files, security, and rights.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Must be able to fulfill essential job function in a consistent state of alertness and safe manner. Possess superior typing ability. Accuracy is essential.
  • Willing to work off-hours as specific needs dictate.
  • Able to communicate with all levels of employees both verbally and in writing.
  • Present a clean, neat appearance, mature and responsible.
  • Maintain an organized and tidy work area.
  • Manage time effectively.
  • Maintain a professional attitude in all matters.
  • Willing and able to learn quickly and perform accurately and neatly with a degree of flexibility.
  • Motivated to continuous self-development and training.
  • Willing to assume more responsibility as required.
  • Must be able to communicate via telephone and in writing.
  • Willing to comply with the employee handbook.


Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.


Be able to speak, read and write fluently in English. Be able to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Be able to write routine reports and correspondence. Be able to speak effectively before groups of customers or employees of organization.


Be able to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Be able to apply concepts of basic algebra and geometry.


Be able to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Be able to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

RHCC provides competitive, medical, dental, vision, 401k with company match, flexible spending accounts, disability insurance, life insurance, personal time off, holiday pay and a great team to work with!

Check us out at Raymond Handling Concepts has a great group of loyal and hardworking employees who help us maintain our exemplary level of sales and service.

Apply on-line via the submit resume button provided. We are an equal opportunity employer and encourage all qualified persons to apply. We encourage qualified military veterans and persons with disabilities to submit their resume on line. We are a drug free company.

This contractor and subcontractor shall abide by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status or disability.

Auburn, Washington

Raymond has been a leader in the material handling industry since its founding in 1922 in Greene, NY. We have stuck with our family orientation and retained the culture of establishing and maintaining lifelong relationships with our customers and employees.

You'll find our business customs to be refreshing in today's world. Much of our culture of doing business on a handshake, trusting our customers, suppliers, employees and our family orientation, comes from our family beginnings. We believe we not only have the best products but also the best sales, service and support team in the material handling industry today.

We strive to do our best for our customers every day. You'll find that we exclusively carry the most advanced lift truck fleet optimization systems and equipment that the material handling industry has to offer. Along with that, you'll find the staff to support it. We have the expertise to take your warehouse to the next level and we strongly believe you will be completely satisfied in your choice of Raymond Handling Solutions.

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