Auburn, Washington

Job Description

Raymond Handling Solutions, Handling Systems and Raymond Handling Concepts are a group of dealer/systems integrators specializing in materials handling equipment, warehouse automation and associated support services to companies engaged in warehousing and distribution. We support our customers from twenty offices throughout the Western United States and Baja Mexico. All three companies have the same management team with majority share ownership by The Raymond Corporation, a Toyota company. Our culture of a driven, customer focused regional company combined with a large corporate support organization has resulted in double-digit growth for the last ten years. Our 800+ employees are the secret to our success and their efforts have consistently earned us The Raymond Corporation's highest Dealer of Distinction award as well as earning certification by our employees as A Great Place to Work.

Our Storage & Automation Department has grown to over 25% of the company's sales with focus on storage systems, automation solutions and dock equipment. The ability of our company to provide complete equipment and software solutions coupled with post-installation support from our large, locally based service teams, provide our customers with a unique single source vendor partnership.

is a professional technical position, responsible for end-user software/controls support during startup and throughout the life of the automated equipment we provide. The software and electrical controls you will support interface with our customer's warehouse management software and directs the operation of automatic storage & retrieval systems (AS/RS) and automatic guided vehicles (AGV's).

Typical work tasks vary between arranging renewal of software licenses, installing software and automation equipment at customer sites, training of end-users, and working with our sales specialists on applications, specifications, demonstrations and general sales support. You will learn a great deal about warehouse automation and quickly gain expertise in the field of logistics. This position requires technical ability, good problem solving skills and excellent communications to our suppliers as well as internal and external customers. Prior knowledge is preferred of materials handling automation and how the software interfaces to this equipment.

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but not limited to the following.
Develop and maintain communications tools to provide task status to appropriate management.

  • Technical software sales support for RHCC Kardex Regional Managers. Includes customer visits and customer software application specifications. Includes supporting Kardex Power Pick Global software on the Regional Managers laptops and provide training on how to do customer demonstrations. Help Regional Managers in the generation of Power Pick Global Product Order Forms and Software Requirements Documents.
  • Installation and training of end-user Power Pick Global software. Includes scheduling, training agendas based on customer's needs and requirements, train the trainer concepts, operator training, and software configurations.
  • Work with customer's IT department when necessary. This includes network requirements, interface to WMS or ERP systems using Text, XML, or SQL tables. Set up and testing of interfaces. Determine best methods of Power Pick Global network options and requirements (such as IP addressing, etc.).
  • Basic knowledge of Kardex AS/RS hardware and controls. How to apply the Power Pick Global software to work with the various hardware options. How to configure the controls to work with the software. Basic operator training on hardware safety and procedures. Also includes training and support of RHCC Kardex hardware technicians in relation to Power Pick Global software connections and setups for the hardware.
  • Maintain and implement customer software support renewals. Includes generating software support renewal quotes, receipt of customer purchase orders, creating Kardex purchase orders and tracking the Power Pick Global population within RHCC's dealer territories.
  • Power Pick Global end-user software support. Help customers with questions, issues, and configuration options on an existing installation. This includes remote support methods, report generation, applying Power Pick Global configuration changes to support the customer's needs.

This job has supervisory responsibilities over the Systems/Allied installation teams as described above. Responsibilities include hiring, training, setting employee goals, reviews, disciplinary actions and other tasks as required. Management training courses are available to assist in your career development.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Be able to demonstrate proficiency with MS Word, Excel, Outlook and Project.
  • Ability to understand construction and equipment drawings as well as verifying dimensions and confirming material lists.
  • Extensive knowledge of automated storage machines and automatic guided vehicle technology.
  • Familiarization with seismic design requirements and the permit process for storage systems and support structures.
  • Present a mature, responsible appearance and take a leadership role in the projects assigned.
  • Be able to perform duties under minimal supervision, but respond to rapidly varying requirements. Demonstrate drive, initiative and maintain records of activities.
  • Comply with Employee Handbook.
  • Continually learn new products and policies.
  • Be able to communicate effectively with staff, fellow managers, vendors and customers at all levels in person, in writing and on the telephone.
  • Effectively manage assigned staff to meet company and department objectives as well as conforming to policies stated in the Employee Handbook.
  • Be able to manage time effectively and maintain an acceptable attendance record. Time management and organizational abilities will be key skills needed for success.
  • The company believes in a healthy balance of work and personal life, but the employee must be willing to work off-hours as specific needs dictate.
  • Working knowledge of Microsoft Networks (Firewalls, anti-virus products, local administration, etc.) Working knowledge of Material Handling concepts, inventory control methods, and general knowledge of ERP / WMS systems.
  • A working knowledge or the ability to learn these products or skills very quickly would be necessary:
  • Windows Basic System and Network Administration
  • Microsoft SQL Server
  • SQL Server Studio Manager
  • Oracle
  • SQL Scripts
  • Microsoft Access, Excel, Word.
  • Team Viewer, Go To Assist, WebEx and other remote support products.

EDUCATION and/or Experience
Minimum of an Associate Degree with Bachelors or advanced Degree preferred.

Be able to speak, read and write fluently in English. Be able to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Be able to write reports, business correspondence, and procedure manuals. Be able to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Be able to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Be able to apply concepts of basic algebra and geometry.

RHCC provides competitive, medical, dental, vision, 401k with company match, flexible spending accounts, disability insurance, life insurance, personal time off, holiday pay and a great team to work with!

Check us out at Raymond Handling Concepts has a great group of loyal and hardworking employees who help us maintain our exemplary level of sales and service.

Apply on-line via the submit resume button provided. We are an equal opportunity employer and encourage all qualified persons to apply. We encourage qualified military veterans and persons with disabilities to submit their resume on line. We are a drug free company.

This contractor and subcontractor shall abide by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status or disability.

Auburn, Washington

Raymond has been a leader in the material handling industry since its founding in 1922 in Greene, NY. We have stuck with our family orientation and retained the culture of establishing and maintaining lifelong relationships with our customers and employees.

You'll find our business customs to be refreshing in today's world. Much of our culture of doing business on a handshake, trusting our customers, suppliers, employees and our family orientation, comes from our family beginnings. We believe we not only have the best products but also the best sales, service and support team in the material handling industry today.

We strive to do our best for our customers every day. You'll find that we exclusively carry the most advanced lift truck fleet optimization systems and equipment that the material handling industry has to offer. Along with that, you'll find the staff to support it. We have the expertise to take your warehouse to the next level and we strongly believe you will be completely satisfied in your choice of Raymond Handling Solutions.

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