San Francisco, California

Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message.  In order to receive text message invitations, your profile must include a mobile phone number designated as 'Personal Cell' or 'Cellular' in the contact information of your application.

At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Wells Fargo Technology is a team of more than 40,000 information technology and security professionals who help keep Wells Fargo at the forefront of America's diversified financial services companies. Employees execute an engineering-led IT strategy to deliver stable, secure, scalable and innovative services that provide Wells Fargo global customers ‘round-the-clock' banking access through in-store, online, ATM, and other channels. Wells Fargo Technology plays a critical role in the company's customer and employee experience, business and risk management transformation, and growth agenda.

We are currently seeking qualified applicants to be part of Enterprise Contact Technologies - Production Support Organization. Applicants will be performing a variety of duties on a day-to-day basis including test and production support.
Duties are varied and may include one or more of the following:

  • Participate in the development and implementation of technical support strategies and plans
  • Provide technical expertise for complex technical production issues related to Contact Technology applications running in Mixed Operating System, Private and Public Cloud solutions environments
  • Participate in the creation of requirements for automation, monitoring, diagnostic, simulation and other tools to maintain, enhance and/or restore services
  • Linux systems administration
  • Scripting and automation using Puppet, Perl, Python, PowerShell etc.
  • Insures systematic approach to problem solving in complex software environment
  • Work on maintaining automated build and release deployment solutions (such as TFS, Jenkins as UDeploy),
  • Utilize source control tools on the daily basis such as TFS, Git, SVN
  • Develops new documentation, departmental technical procedures and user guides.
  • Assures quality, security and compliance requirements are met for supported area and oversees creation of or updates to and testing of the business continuation plan.  
  • Working in IP Telephony and Interactive voice handling technologies is a plus


Required Qualifications

  • 5+ years of systems analysis experience
  • 5+ years of systems programming experience
  • 2+ years of experience in one or a combination of the following: Agile, Kanban, or Lean methodology



Desired Qualifications

  • Expert knowledge and understanding of technologies related to infrastructure engineering
  • Ability to identify, report, and solution problems in new and existing software in a team environment
  • Ability to identify and correct system capacity issues
  • Ability to help remediate tough technical support issues
  • In-depth technical solution knowledge, including installation, configuration, performance tuning, and problem solving
  • Experience troubleshooting environments across the entire architecture (i.e. applications to infrastructure)
  • Experience utilizing PowerShell, Bash, Perl, or Python to automate complex manual tasks
  • Knowledge and understanding of lifecycle management, including implementation, maintenance, patching, health checks, capacity planning, and decommissioning
  • Knowledge and understanding of AppDynamics
  • 3+ years of Splunk experience
  • 4+ years of UNIX experience
  • 2+ years of Puppet recipe writing experience
  • 4+ years of Windows OS administration experience
  • 3+ years of Telephony experience
  • Knowledge and understanding of project management and implementation



Other Desired Qualifications
  • Genesys CTI


Job Expectations

  • Flexibility to work in a 24/7 environment, including weekends and holidays
  • Ability to travel up to 10% of the time



Street Address

CA-SF-Financial District: 333 Market St - San Francisco, CA
NC-Charlotte: 1525 W Wt Harris Blvd - Charlotte, NC
AZ-Chandler: 2600 S Price Rd - Chandler, AZ
MN-Minneapolis: 255 2nd Ave S - Minneapolis, MN



Disclaimer


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

San Francisco, California

At Wells Fargo, we’ve been proudly supporting military veterans and their families for more than 170 years.

We value the leadership, discipline, and skills you’ve gained through your service to our country and recognize the contributions our veteran team members bring to the table. We’re so committed to hiring and retaining military veterans, veterans with disabilities, National Guard members, and Reservists that we’ve made it our goal is to employ 20,000 veterans by 2020.

As a Wells Fargo team member, you’ll find a work culture that is team-oriented, collaborative, structured, and challenging. We support veterans transitioning from military service with a variety of job options, confidential resources, educational information, and career guidance. You may choose to join our Veteran’s Team Member Network, a group of thousands who share an interest in veterans’ matters, and that promotes greater awareness and job development within the veteran community. To learn more about opportunities at our company, please visit wellsfargojobs.com/military. Let’s talk about turning your military experience into a great civilian career.

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