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Overview

POSITION SUMMARY: 

 

Senior level Switchboard Operator that supports the 379th Communications Squadron in Qatar.  Operates an automated telephone switchboard. Responsible for providing timely and accurate customer assistance, answering routine incoming calls, transferring calls, and connecting conference calls. Provides operator assistance to look-up telephone numbers organizations and personnel.


Responsibilities

MAJOR JOB ACTIVITIES:

 

Support continuous operations of commercial/telephone switches 24x7x365 (around-the-clock). Duties include, but are not limited to:

  1. Publishing and keeping current a site telephone directory;
  2. Managing and distributing to all customers by email a quick reference guide on telephone operations and features;
  3. Directory assistance;
  4. Call direction and call transfer between DSN and local phone lines;
  5. Support callers from other locations in SWA and shall act as centralized operators to assist other bases with directory assistance. The contractor will be responsible for contacting independent sites to obtain updated phone directories, as necessary.

 

MATERIAL & EQUIPMENT DIRECTLY USED:  

Telephone Switchboard, Computers and Microsoft Office software, Database Software, Telephones.

WORKING ENVIRONMENT:

Working environment will be 100% indoors.  The outside environment will also be very hot due to conditions within the region. 

 

PHYSICAL ACTIVITIES:

Candidate should be able to lift 20 pounds unassisted.


Qualifications

MINIMUM QUALIFICATIONS:

Education/Certifications: One year related experience may be substituted for one year of education, if degree is required.

 

Experience:

 

GENERAL

 

Minimum of four years’ experience as a telephone operator handling overseas telephone calls, personnel locator service, commercial information services, customer support, conference calls, emergency calls, and maintaining call accounting databases.

  • U.S. citizenship is required.
  • Active Secret Clearance

 

SPECIALIZED EXPERIENCE

 

Experience as a telephone operator on switchboard consoles, as specified in the task order.

 

We are committed to an inclusive and diverse workplace that values and supports the contributions of each individual. This commitment along with our common Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation and expand our success in the global marketplace. Vectrus is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, sex, national origin, protected veteran status or status as an individual with a disability. EOE/Minority/Female/Disabled/Veteran

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Vectrus is a leading global government services company with a history in the services market that dates back more than 70 years. The company provides facility and base operations; supply chain and logistics services; information technology mission support; and engineering and digital integration services to U.S. government customers around the world. Vectrus is differentiated by operational excellence, superior program performance, a history of long-term customer relationships and a strong commitment to their customers' mission success. Vectrus is headquartered in Colorado Springs, CO, and includes about 6,700 employees spanning 129 locations in 22 countries. In 2018, Vectrus generated sales of $1.3 billion. To learn about career opportunities at Vectrus, visit www.vectrus.com/careers.