Business Risk & Control Sr. Officer Customer Excellence Delivery, Sales Practices, Loudspeaker, Cross Control leads - Military Veterans

at Wells Fargo

Phoenix, Arizona

Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message.  In order to receive text message invitations, your profile must include a mobile phone number designated as 'Personal Cell' or 'Cellular' in the contact information of your application.

At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Chief Operating Office
Integrated operations organization works collaboratively and consistently across the company. The Chief Operating Office includes core operations functions for each of the lines of business under leaders who have joint reporting relationships. Including Front Line Control for each of the lines of business and enterprise functions, Strategy and Operations Planning, Sales Practices Oversight and Management, Enterprise Shared Services, Strategic Execution & Operations, Corporate Properties Group, Business Continuity and Resiliency, Enterprise Customer Excellence, Supply Chain Management and Chief Administrative Office.

We are seeking the following Control Leaders who will serve as an important member of the Front Line Control organization and are accountable for assessing and ensuring effective management and control of associated risks for:

  • Customer Excellence Delivery
  • Sales Practices
  • Loudspeaker Program
  • Cross Control 

Each leader actively counsels group leadership on risk and control issues, issue management and remediation and regulatory interactions. Each leader must foster a collaborative environment that ensures timely communication and strong cooperation between this front line unit and independent risk management under Corporate Risk, and a strong connection with Wells Fargo Audit Services.

Specific responsibilities include:

  • Supports the development of a strong risk and control culture within the group
  • Escalates concerns and issues to senior leadership and the Board as appropriate, following established protocols
  • Provides Front Line input to the establishment of enterprise risk programs to ensure risk factors are identified, monitored and considered
  • Provides guidance and works closely with the leaders in the respective organizations in the establishment of controls in alignment with Enterprise and functional policies and standards. Operationalizes those controls consistent with guidance from Risk Control Executive
  • Proactively counsels leadership of lines of businesses on new and emerging risks, issue management, and remediation and provides reporting on risks/controls/issues to the respective business leader and Independent Risk Management
  • Develop and implement mitigation strategies to address known gaps and deficiencies in an effective and timely manner

The successful candidate will also work closely with Senior Managers across the respective businesses and with other Control Executives in the development and execution of company risk management strategies. Accordingly, critical success factors will include the ability to develop partnerships with many functional areas, provide insight into the regulatory climate and identify trends which may present opportunities or reflect gaps in the Company's strategic execution/direction.

Required Qualifications

  • 10+ years of experience in risk management (includes compliance, financial crimes, operational risk, audit, legal, credit risk, market risk, IT systems security, business process management) or 10+ years of financial services industry experience, of which 7+ years must include direct experience in risk management

Desired Qualifications

  • A BS/BA degree or higher
  • Excellent verbal, written, and interpersonal communication skills
  • Ability to identify risk factors and ensure enactment of appropriate controls
  • Ability to assess issues, make quick decisions, implement solutions, and influence change
  • Experience successfully collaborating with others in a change driven environment
  • Ability to lead during times of ambiguity and change

Other Desired Qualifications

The successful candidate for this role is knowledgeable of the inherent risks and control environment for the respective businesses and is forward-looking to identify internal and external risk trends which may present opportunities or cause for concern. Must have the skills and competencies to exercise the stature and authority of the role to effectively challenge business leaders and members of the leadership team to ensure that risks are identified and remediated and that remediation is sustained with a robust control environment. They will be  focused on driving results through leadership effectiveness and team member engagement; contributing to broad risk management strategy with a One Wells Fargo lens by living the vision and values (Expectations) of Wells Fargo.
This collaborative leader must be capable of initiating action and managing change. It requires a leader with strong relationship management, influencing, vision and execution skills. A key differentiator will be the ability to understand and operate successfully in a complex, heavily matrixed corporate environment. The role requires a sense of urgency, passion for results, and personal accountability for achievement.

  • A strong track record and business knowledge in the financial services sector with subject-matter expertise as it pertains to business functions
  • Demonstrates the ability to make subjective and informed decisions based upon output, influence stakeholders and justify decision making
  • Understands the respective businesses they are supporting and understanding of related laws/rules/regulations
  • Strong analytical ability used to identify risks and confidently raise issues and through proper statue and authority will counsel and escalate early and when necessary
  • Design a control and ways to measure effectiveness
  • Meaningful knowledge across the enterprise risk management framework, including: risk identification, risk appetite and strategy, risk-related decisions, processes and controls, risk analytics and governance
  • Strong interpersonal, influencing, and communications skills with an ability to interact effectively with stakeholders and regulators, to include virtual, matrixed leadership experience and the ability to effectively manage and build relationships within the enterprise Risk function and the business
  • Ability to analyze, problem solve with demonstrated excellence at identifying stakeholders, understanding needs, and driving decision- making/resolution through a consensus building approach
  • Implement solutions through written action plans, procedures and change management
  • Deep understanding of ever-evolving governance processes and regulatory environments
  • Ability to fluently articulate strategy and operations; translating organizational strategies into clear objectives and action
  • Experience working horizontally across an organization and participating in enterprise-wide implementations of major policy and relevant risk programs
  • Demonstrated experience working in a rapidly changing and complex environment

Job Expectations

  • Ability to travel up to 10% of the time


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Phoenix, Arizona

At Wells Fargo, we’ve been proudly supporting military veterans and their families for more than 170 years.

We value the leadership, discipline, and skills you’ve gained through your service to our country and recognize the contributions our veteran team members bring to the table. We’re so committed to hiring and retaining military veterans, veterans with disabilities, National Guard members, and Reservists that we’ve made it our goal is to employ 20,000 veterans by 2020.

As a Wells Fargo team member, you’ll find a work culture that is team-oriented, collaborative, structured, and challenging. We support veterans transitioning from military service with a variety of job options, confidential resources, educational information, and career guidance. You may choose to join our Veteran’s Team Member Network, a group of thousands who share an interest in veterans’ matters, and that promotes greater awareness and job development within the veteran community. To learn more about opportunities at our company, please visit Let’s talk about turning your military experience into a great civilian career.