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Overview

This position description is subject to change at any time as needed to meet the requirements of the program or company.

 

POSITION SUMMARY: 

 

Intermediate level responsibility for front line customer Help Desk support, responding to and resolving computer, printer, and network issues. This position involves a high degree of quick decision making and detailed task management to ensure all work orders not resolved at the Help Desk are immediately assigned to the appropriate IT groups. Excellent customer service skills are mandatory.  Supports the 379th Communications Squadron in Qatar.


Responsibilities

MAJOR JOB ACTIVITIES: 

 

Tasks include:

  1. Systems management, monitoring, and sustainment.
  2. Hardware repair for PCs and peripheral equipment.
  3. Assist base user population in software installation, maintenance, and sustainment.
  4. Compliance with all associated guidance and directives in the SPIN-C.
  5. Compliance with guidance and directives issued in CTOs and in NOTAMs.
  6. Compliance with all associated DoD, USAF, USCENTCOM, USAFCENT, and local instructions.
  7. Use of Remedy to report and track all local and enterprise issues associated with network and systems operations.

 

MATERIAL & EQUIPMENT DIRECTLY USED:  

Desktop computer, printer/copier, digital sender, telephones. 

WORKING ENVIRONMENT:

Working area is a climate-controlled office.

PHYSICAL ACTIVITIES:

Working environment will be in an open office area. Individual must be able to lift up to 20 lbs unassisted. Outside environment will be very hot due to climatic conditions within the region. Personnel will also be required to sit and talk on the phone for long periods of time.


Qualifications

MINIMUM QUALIFICATIONS:

Education/Certifications: One year related experience may be substituted for one year of education, if degree is required.

 

Must meet the certification requirement of DODI 8570.01-M or individual task order. The contractor is expected to have, but is not limited to, the following IT certificate:

  • Security+
  • MCSA – Windows 10 or newer
  • MCSA – Windows Server 2012 or newer or MCSA – SQL Server 2012/2014

Experience:

GENERAL

Three to five years of “hands on” work experience in support of installations, repair, and troubleshooting or maintenance of desktop computer systems or equipment. Must have experience in installing/deleting of client level software. Must have experience in diagnostic and troubleshooting of basic computer workstation. Must have experience in implementing/installing software patches, security fixes, and service release of workstation.

 

SPECIALIZED EXPERIENCE

Must have experience in remote technical, operational, and training support of users with personal computers.

 

Skills:

See general and specialized experience.  This is a senior level Helpdesk position and the candidate is considered a subject matter expert.

 

 


We are committed to an inclusive and diverse workplace that values and supports the contributions of each individual. This commitment along with our common Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation and expand our success in the global marketplace. Vectrus is an Equal Opportunity /Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, protected veteran status or status as an individual with a disability. EOE/Minority/Female/Disabled/Veteran.

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Vectrus is a leading global government services company with a history in the services market that dates back more than 70 years. The company provides facility and base operations; supply chain and logistics services; information technology mission support; and engineering and digital integration services to U.S. government customers around the world. Vectrus is differentiated by operational excellence, superior program performance, a history of long-term customer relationships and a strong commitment to their customers' mission success. Vectrus is headquartered in Colorado Springs, CO, and includes about 6,700 employees spanning 129 locations in 22 countries. In 2018, Vectrus generated sales of $1.3 billion. To learn about career opportunities at Vectrus, visit www.vectrus.com/careers.