Huntsville, Alabama

We have an outstanding career for opportunity for anJunior IT Specialist/Help Desk Technicianto join a leading Company located in theHuntsville, AL surrounding area.

** Candidate must possess an active Top Secret Security Clearance. **

Please click on this link if you have any questions on how to obtain a clearance:

https://www.tadpgs.com/obtain_security_clearence

Job Responsibilities:

+ Installing, maintaining, and administering desktop computer systems and associated peripherals including printers, monitors, switch boxes, business application software, and various operating systems.

+ Install desktops, portable computers, peripherals, and software products for networked, classified and unclassified, and standalone environments.

+ Detect, diagnose, research solutions, and resolve desktop and portable computer software and hardware failures.

+ Provide users with information, guidance, and instruction on the use of desktop and portable computer hardware and software.

+ Analyze and assess customer service requests and provide prompt technical solutions.

+ Conduct IT audits as assigned, in compliance with policies governing the administration, utilization, and acquisition of desktop and portable computer products.

+ Prepare progress/status reports and submit them to team leads as required.

+ Utilize trouble-ticketing software for opening/updating/closing tickets in a timely and appropriate manner.

+ Identify and document areas for process improvements.

+ Contact and effectively communicate with users by telephone, electronic communications, or in person.

+ Prepare equipment for reuse or surplus of property actions.

+ Provide technical support for customers assigned to remote locations as required.

+ Perform software and hardware upgrades and installations involving multiple computers, printers, multi-printers, and peripherals.

+ Coordinate the disassembly and reinstallation of IT equipment in support of office relocations and new buildings/locations.

+ Ability to lift to 50lbs must be physically able to walk, squat, bend, twist, lift, crawl under desks, reach out and above the head, carry items, push and pull carts loaded with equipment.

Basic Hiring Criteria:

+ High school diploma and minimum of 1 year working with IT equipment.

+ Demonstrated proficiency in installing, maintaining, repairing desktop operating systems, business applications, desktop computer hardware, peripherals, and printers.

Desired Qualifications:

+ IT Certifications applicable to desktop and mobile computer support.

+ Experience providing excellent customer service.

TAD PGS, Inc.is a Global Fortune 500 company with worldwide revenue of over $27 billion and more than 50 decades of government contracting experience. We specialize in supporting U.S. Government Agencies and their prime vendors by delivering a full range of recruitment and workforce solutions. As part of the Adecco family, we have access to over 2.5 million active candidates supporting hundreds of locations across North America. On any given day, we have more than 70,000 professionals working at client sites across the United States.

VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / EOE Protected Veterans/Disability

The Company will consider qualified applicants with arrest and conviction records.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visithttp://www.tadpgs.com/candidate-privacy/

Huntsville, Alabama

If you’re looking for a job—a great job—we can help you get in the door at some incredible companies. Need to hire good people? We know thousands. Let us introduce you. No matter where you are, we can help you get where you want to go in your career.

Similar jobs