Ontario, California

Job Description

Raymond has been a leader in the material handling industry since its founding in 1922 in Greene, NY. We have stuck with our family orientation and retained the culture of establishing and maintaining lifelong relationships with our customers and employees.

You'll find our business customs to be refreshing in today's world. Much of our culture of doing business on a handshake, trusting our customers, suppliers, employees and our family orientation, comes from our family beginnings. We believe we not only have the best products but also the best sales, service and support team in the material handling industry today.

We strive to do our best for our customers every day. You'll find that we exclusively carry the most advanced lift truck fleet optimization systems and equipment that the material handling industry has to offer. Along with that, you'll find the staff to support it. We have the expertise to take your warehouse to the next level and we strongly believe you will be completely satisfied in your choice of Raymond Handling Solutions.

Our Mission Statement

At Raymond Handling Solutions and Handling Systems, we establish and maintain lifetime relationships by listening to our customer and satisfying their needs better than anyone else.

SUMMARY

The Parts Specialist researches and sells repair and service parts for material handling equipment.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following;

  • Accepts telephone, email and counter orders for external customers and Company technicians, fills orders from stock.
  • Researches replacement parts using parts manual, computer listings or microfiche as appropriate
  • Discusses use and features of various parts.
  • Fills customer orders from stock or by special order. Orders parts for stock replenishment.
  • Advises customer on substitution or modification of part when replacement is not available.
  • Updates customers regarding the status of backordered parts in an acceptable time frame.
  • Prepares Sales Orders for invoicing, receives payment, and obtains credit authorization when necessary.
  • Participate in general inventories and cycle counts as necessary
  • Initiate proper documentation to maintain accurate inventory and sales records.
  • Work with and support other Parts Sales Specialists regarding the sale of material handling equipment.
  • Handles telephone calls, customer counter, and promotes overall sales.
  • Assist Parts Sales Representatives with order entry, consignment replenishments and consignment maintenance.
  • Distribute and explain Raymond Corporation Service and Parts Bulletins to other parts staff.
  • Assist at back counter and in Stockroom as directed or as needed; press tires as needed.
  • Actively participate in Parts Department training and meetings.
  • Perform various duties directly or indirectly associated with parts sales activity as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Possess a general understanding of, and familiarity with, machine parts and their functions.
  • Able to communicate effectively with employees, manufacturers and vendors at all levels, in person, on the telephone or via electronic media.
  • Willing to learn new computer programs, inventory procedures, parts manuals and price books.
  • Willing to support all phases of the department and company as needed.
  • Able to perform duties under minimal supervision, adjust to changes and demonstrate drive and initiative.
  • Willing to continually learn new products and procedures.
  • Able to manage time effectively.
  • Knowledgeable in interpretation of parts manual and computer programs.
  • Must be capable of learning all phases of the Parts Department operation with the desire to increase their responsibility as the need develops.
  • Willing to work off-hours as specific needs dictate.
  • Present a neat, professional appearance at all times.
  • Maintain an organized and tidy work area.
  • Be able to manage time effectively.
  • Maintain a professional attitude in all matters.
  • Willing and able to learn quickly and perform accurately and neatly with a degree of flexibility.
  • Motivated to continuous self-development and training.
  • Willing to comply with the employee handbook.

EDUCATION and/or EXPERIENCE

High school diploma or equivalent. Two years related experience and/or training; or equivalent combination of education and experience

RHSI provides competitive, medical, dental, vision, 401k with company match, flexible spending accounts, disability insurance, life insurance, personal time off, holiday pay and a great team to work with!

Check us out at www.raymondhandlingsolutions.com. Raymond Handling Solutions has a great group of loyal and hardworking employees who help us maintain our exemplary level of sales and service.

Apply on-line via the submit resume button provided. We are an equal opportunity employer and encourage all qualified persons to apply. We encourage qualified military veterans and persons with disabilities to submit their resume on line. We are a drug free company.

This contractor and subcontractor shall abide by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status or disability.


Ontario, California

Raymond has been a leader in the material handling industry since its founding in 1922 in Greene, NY. We have stuck with our family orientation and retained the culture of establishing and maintaining lifelong relationships with our customers and employees.

You'll find our business customs to be refreshing in today's world. Much of our culture of doing business on a handshake, trusting our customers, suppliers, employees and our family orientation, comes from our family beginnings. We believe we not only have the best products but also the best sales, service and support team in the material handling industry today.

We strive to do our best for our customers every day. You'll find that we exclusively carry the most advanced lift truck fleet optimization systems and equipment that the material handling industry has to offer. Along with that, you'll find the staff to support it. We have the expertise to take your warehouse to the next level and we strongly believe you will be completely satisfied in your choice of Raymond Handling Solutions.

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