North Richland Hills, Texas

Description

SHIFT: No Weekends
SCHEDULE: Full-time


Director of Patient Experience
Medical City North Hills

The Director of Patient Experience serves as the stakeholder champion for setting the service culture of the organization to improve of satisfaction results across all customer groups in the organization.  The patient experience champion  manages data sets and reports related to customer satisfaction. These functions include: planning, analyzing, preparing, managing, and evaluating administrative and operational activities of customer satisfaction and related projects. Responsible for planning, organizing, coordinating and directing all functions of the department(s) in order to meet the stated mission, vision and values of Medical City North Hills.  It is expected that the Director will effectively operate the department, continue the improvement of the department's processes and outcomes, comply with hospital and corporate policy and procedures, efficiently manage finances and resources, promote teamwork and customer satisfaction, and integrate the department services into the organization's overall plan for the delivery of care and service.


Medical City North Hills is licensed for 164 beds, has over 300 physicians and 30 medical specialties. The ER has about 39,000 visits each year and is a Level III Trauma Center. We are also a Primary Stroke Center, perform Spine Surgery, and have a comprehensive Cardiovascular Services department. We are an accredited Cycle 5 Chest Pain Center with a Cardiac Rehabilitation program as well as have a Total Joint Replacement Program.


Benefits:
 
We are proud to offer:
  • Medical/Dental/Vision/Life Insurance Plans
  • Paid Time Off
  • Short Term & Long Term Disability
  • Tuition Reimbursement
  • 401K
  • Employee Assistance Program
  • Employee Recognition Programs
  • Discounted tickets at many local attractions
  • Discounts to various retail stores and more….

Qualifications

Qualifications

Licensure/certification/registration: Bachelor’s Degree 

Experience Required:

Minimum of 2 years healthcare management experience.  Patient Experience focus is preferred.

Special Skills & Qualifications

Bachelor’s degree required, Masters preferred, Certification in Patient Experience preferred

Notice

Our Company’s recruiters are here to help unlock the next possibility within your career and we take your candidate experience very seriously. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Gmail or Yahoo Mail. If you feel suspicious of a job posting or job-related email, let us know by clicking here.

For questions about your job application or this site please contact HCAhrAnswers at 1-844-422-5627 option 1.

North Richland Hills, Texas

HCA Serving Those Who Have Served Us So Faithfully.

Guided by the principle that quality care begins with the warmth, compassion, and positive attitude of our employees, HCA has consistently proven to be the nation’s leading healthcare provider with the widest range of employment opportunities.

Since our founding over 40 years ago, HCA has grown in size and services with over 280 affiliate facilities in 20 states and England. Our family of nearly 190,000 strong is dedicated to developing innovative strategies and practices to better the human condition.

Above all else, we are committed to the care and improvement of human life. Expert care, ethical conduct, innovative technologies, and best practices are the core of our resources. Through these, we strive to deliver high-quality, cost-effective, community-centric health care for approximately 18 million patients annually.

HCA has over 7000 open requisitions in hospitals, diagnostic, outpatient and business operations across 20 states in the U.S.

Our employment opportunities fill job classes in both patient care and business support services. While a majority of positions account for clinical backgrounds, HCA has many opportunities in supply chain and logistics, IT, engineering and technical, administrative and managerial, sales, finance and accounting, environmental, plant ops, HR and many more.

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