Watertown, Massachusetts

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

We are looking for a Senior Performance Management Associate to join our Product Performance team within our Product Optimization division. Your job will be to work in partnership with cross-divisional stakeholders to drive outcomes across the life cycle of clients, products, and services. The team pulls existing levers to drive incremental value while informing key processes across discovery, path to GA, and post-GA services. But enough about us; let's talk about you.

You are an excellent communicator, holding yourself and others accountable to meet commitments. You are able to monitor progress of performance and change your approach accordingly.

The Team:Our team's focus is on delivering value to emerging front door, value-based primary care, and direct care model clients and products. Our team obsesses over healthcare disruption, pulling levers that boost the value for those operating at the "front door" of healthcare. The Product Operationsteamexists to help scale and accelerate R&D, pulling operational levers to reduce friction and drive product managers to optimal outcomes.

Job Responsibilities
  • Lead scalable reporting insight pilots for emerging services & new markets, such as value-based care and direct primary care, focused on filling product gaps for key performance indicators in new models
  • Be self-sufficient in leveraging all resources at his/her disposal to effectively define and manage multiple, concurrent initiatives, balance timelines and deliverables, and communicate results to key stakeholders.
  • Coordinator with internal teams to drive development of internal tools to aide in client performance based on business requirements.
  • Maintain effective project management, communication, and partnership of projects across all impacted internal stakeholders, supporting service delivery & integrity for specific programs
  • Dive deep into existing functionality of athena product and services to inform new performance initiatives

Typical Qualifications
  • Bachelor's degree required, plus at least 4 years of professional experience
  • Knowledge and understanding of current trends in healthcare
  • Experience executing processes and projects to meet business goals in cross-functional team settings
  • Experience with athena product and services preferred

About athenahealth
  • Our Vision:To create a thriving ecosystem that deliversaccessible, high-quality, and sustainable healthcare for all.
  • Our Location: This role is based in Watertown, MA, just a few miles outside of Boston. Watertown is our Global Headquarters and our campus, the Arsenal on the Charles, is home toseveralrestaurants, a local gym and large outdoor space. This office also has a cafeteria, coffee café and food trucks that rotate every day.
  • Our Culture:At athenahealth, our employees (or "athenistas") are committed to making healthcare smarter. Our success is dependent on the diversity, collective spirit, and contributions of our people, clients and partners. We value teamwork and believe that the strength of our team comes from supporting each other and leveraging our specialized skills. If you are looking foracompany that will enable you to work outside of your comfort zone to transform the healthcare ecosystem, athenahealth is the place for you.
  • Our Perks: Along with health & financial benefits, ourathenistasare offered a variety of perks that promote employee wellbeing such as commuter support, collaborative workspaces and dog-friendly offices - just to name a few.

athenahealth is committed to a policy of equal employment opportunity-that's why we recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. We're happy to provide a reasonable accommodation, for those with a disability, to complete any part of the application process. If you are unable to access or use this online application process and need an alternative method for applying, please contact us at

taoperations@athenahealth.com for assistance.


Watertown, Massachusetts

athenahealth partners with hospitals and ambulatory customers to drive clinical and financial results. We offer medical record, revenue cycle, patient engagement, care coordination, and population health services. We combine insights from our network of more than 160,000 providers and approximately 117 million patients with deep industry knowledge and perform administrative work at scale. For more information, please visit www.athenahealth.com

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