Philadelphia, Pennsylvania

*Deliver excellent customer service to internal and external customers, adhering to current SLA’s, targets, quality procedures and standards

*Handling customer escalation by objection handling technique and bring the complaint to a closure with appropriate resolution as per process

*To ensure accurate and timely completion of activity in line with agreed delivery targets set by line management

*Appropriate and timely escalation of information, which influences, prevents or impacts services and/or data quality to line management

*Recognized educational qualifications or time experience commensurate with the role and responsibilities

*Computer knowledge with intermediate to advanced experience with Windows & MS office software (Word & Excel).

*Excellent verbal and written communication skills

*Ability to interpret and correctly action documented processes

*Graduate of any Bachelor's Degree

*Undergraduates with relevant work experience are welcome to apply

*Excellent Written English communication skills

*Preferably with BPO experience

*Typing speed of at least 35 words in a minute

*Willing to work on holidays, weekends, shifting schedules and extended working hours

Philadelphia, Pennsylvania

Accenture is a global management consulting, technology services and outsourcing company. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with its clients to help them become high-performance businesses and governments.

Working with Accenture in the United States,  you can join ranks with more than 211,000 people in 120 countries and work with clients in nearly every major industry worldwide, including 96 of the Fortune Global 100, more than three-quarters of the Fortune Global 500 and government agencies around the world. Accenture’s people build careers in different areas of business, specifically Consulting, Technology and Outsourcing, as well as within our internal corporate functions.

With the breadth of talent our people have, they not only build strong careers, they offer their talents and skills to help clients and communities around the world.

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