Philadelphia, Pennsylvania

• Provide first level support for customer and system incidents and requests using basic technical and service knowledge

• Assist in assuming initial ownership for the coordination, investigation and documentation of customer and system incidents

• Assist in interpreting problems or errors at a basic level and help in the assessment of risks of events and escalating appropriately to protect client services

• Ensure proper documentation for all problems, incidents and requests

• Demonstrate good understanding of the customer's business needs and applying them to the management of system events & incidents

• Work with other teams to ensure the coordinated management of incidents

• Develop and maintain an understanding of customer Service Level Agreements

a. Degree in Information Technology or other relevant field

b. Minimum of 2 year relevant IT experience

c. 2 years previous IT Service Desk or Call Centre experience is preferred

d. Excellent verbal and written communication skills.

e. Ability to work creatively and analytically in a problem-solving environment

f. Desire to work in an information systems environment

g. Willing to work on a night shift

Philadelphia, Pennsylvania

Accenture is a global management consulting, technology services and outsourcing company. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with its clients to help them become high-performance businesses and governments.

Working with Accenture in the United States,  you can join ranks with more than 211,000 people in 120 countries and work with clients in nearly every major industry worldwide, including 96 of the Fortune Global 100, more than three-quarters of the Fortune Global 500 and government agencies around the world. Accenture’s people build careers in different areas of business, specifically Consulting, Technology and Outsourcing, as well as within our internal corporate functions.

With the breadth of talent our people have, they not only build strong careers, they offer their talents and skills to help clients and communities around the world.

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