Detroit, Michigan

Requisition ID: 243342 
Position:Full-Time

 

Luxottica is a global leader in the design, manufacture and distribution of fashion, luxury and sports eyewear. Our wholesale network covers more than 150 countries and our retail presence consists of over 9,100 retail stores across the globe.

In North America, our wholesale business is the home to global brands like Ray-Ban, Oakley, and many of the top fashion house brands. Our leading retail brands include; LensCrafters, Sunglass Hut, Pearle Vision, Target Optical and Sears Optical. We are also home to EyeMed, the fastest growing vision care company in the United States.

Supporting over 4,500 retail stores in North America, a career in our retail headquarters allows us to stay in touch with the end customer and use their ever-changing behaviors and preferences to shape our offerings of the best eyewear and services.

 

GENERAL FUNCTION

The Manager of Store Excellence serves as a key partner to the Territory Leader (ZVP), Regional Managers and Store Managers in his/her designated area by ensuring a high-level of retail excellence through detailed observation, effective communication, and resolution facilitation. This position will primarily be responsible for validating the presence of Luxottica and Brand standards regarding the true status of the physical state and basic processes within a designated area through store visits. The Manager of Store Excellence will be responsible for continuously influencing the increased consistency of the essential Luxottica and Brand standards across all the Retail Brands within their defined geography (100-200 stores).

 

MAJOR DUTIES AND RESPONSIBILITIES

  • Conducts store visits to observe and collect factual data regarding physical store standards, the customer facing experience, back room standards, and process standards
    • Evaluates physical standards in areas of cleanliness, maintenance standards and other structural aspects of the store
    • Appraises customer facing technology, marketing and branding to ensure directives are current and correct
    • Assesses the storage room and back room, including the break room, for adherence to standards and compliance
    • Provides reporting and feedback on store shrinkage, audit, and Policy and Procedure compliance
  • Leverage data to identify trends and areas of opportunity to strategically influence increased consistency within Luxottica stores
  • Consults with Regional Managers and brands to provide best practices and elevate complex issues
  • Provides reporting and feedback to the brand field teams by completing store visit checklists
  • Facilitates resolution by escalating issues and providing quick and clear reporting
  • Conducts Business Evaluations
  • Ensures company policies and practices are followed consistently
  • Provides all reporting and issue resolution within agreed upon SLA

 

BASIC QUALIFICATIONS

  • Retail Management, Operations or Audit/Investigatve experience (5+ years)
  • Strong Knowledge of Retail Processes and Procedures
  • Excellent written and verbal skills
  • Ability to collaborate with others
  • Ability to quickly connect to others
  • Strong analytical skills and ability to exercise independent judgment based on core principles and practices
  • Excellent listening skills and ability to articulate findings
  • Strong organizational skills and attention to detail
  • Bachelor’s or equivalent experience
  • Valid Drivers License and ability to travel

Upon request and consistent with applicable laws, Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process.  To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at 1-888-887-3348 or e-mail HRCompliance@luxotticaretail.com (be sure to provide your name and contact information for either option so that we may follow up in a timely manner). 

We are an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.  Native Americans receive preference in accordance with Tribal Law.

Detroit, Michigan

Luxottica produces and distributes sun and prescription eyewear of high technical and stylistic quality to improve the well-being and satisfaction of its customers and at the same time create value for employees and the communities in which the Group operates. Every collection, every pair of glasses, is the result of an ongoing process of research and development whose aim is to anticipate and interpret the needs, desires and aspirations of consumers all over the world.

Founded in 1961 by Leonardo Del Vecchio, always involved in protecting eyes and optimising the look of men and women everywhere, the Luxottica Group is now a vertically integrated organization, producing and distributing prescription frames and sunglasses of high technical quality and style.

The constant attention paid to research and development, technological innovation, the adaptation to market evolutions in respect of people and the environment, have led Luxottica through worldwide expansion.

Production

Product design, development and manufacturing take place in Luxottica’s six production facilities in Italy, three factories in China, one in Brazil and one sport sunglasses production facility in the United States. Luxottica also has a small plant in India serving the local market.

Trademarks

The design and quality of Luxottica’s products and strong and well-balanced brand portfolio are known around the world. Proprietary brands include Ray-Ban, one of the world’s best known brands for eyewear, Oakley, Vogue Eyewear, Persol, Oliver Peoples, Alain Mikli and Arnette. Licensed brands include Giorgio Armani, Burberry, Bvlgari, Chanel, Coach, Dolce & Gabbana, DKNY, Michael Kors, Paul Smith, Ralph Lauren, Prada, Starck Eyes, Tiffany, Tory Burch and Versace .

Wholesale distribution

The Group’s wholesale distribution network covers more than 130 countries across five continents and has nearly 50 commercial subsidiaries providing direct operations in key markets. 

Retail distribution

Direct wholesale operations are complemented by an extensive retail network comprising over 7,000 stores worldwide as of December 31, 2014.

Luxottica is a leader in the prescription business in North America with its LensCrafters and Pearle Vision retail brands, in Asia-Pacific with the OPSM and Laubman & Pank brands, in China with the LensCrafters brand and in South America with the GMO brand. In North America, Luxottica operates points of sale for its retail licensed brands under the Sears Optical and Target Optical brands.

Additionally, Luxottica operates one of the largest managed vision care networks in the United States through EyeMed and the second largest lens finishing network, with three central laboratories, over 900 on-site labs at LensCrafters stores, a fully dedicated Oakley lab and an additional facility based in China dedicated to North American optical retail.

Luxottica has a global retail organization to support its sun and luxury retail brands including Sunglass Hut, ILORI and The Optical Shop of Aspen. The Sunglass Hut brand, in particular, has a global presence with stores in North America, Latin America, Asia-Pacific, South Africa, Europe and the Middle East.

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