About Accenture: Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries — powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 514,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com

+ Project Role : SW/Application Tech Support Practitioner

+ Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

+ Management Level : 9

+ Work Experience : 6-8 years

+ Work Location : Pune

+ Must Have Skills :Enterprise Network Operations

+ Good To Have Skills :Network Infrastructure

+ Job Requirements :

+ Key Responsibilities : -Hands on experience on router Switches, knowledge of Routing protocol like Static, EIGRP,BGP; Switching - VLAN, VTP, STP, inter VLAN routing, HSRP, ether channel, preferred to have understanding knowledge on VSS technology, stacking

-To undertake investigations of data network failure in LAN and WAN surroundings through multiple sources

-Provide Level-L2/L3 support and troubleshooting to resolve issues with in SLA

-Strong verbal and written technical communications skills

+ Technical Experience : Should have experience of Data Centers SD-WAN technologies MPLS VPN etc

Should have strong experience in Cisco Switches 2960/3560/3750/6500/9300, Cisco Routers 7200/2600/2800/3800/3900

Experience in BGP/EIGRP/STP protocols along with administration and troubleshooting in an enterprise environment

Experience working with monitoring tools like MicroFocus, ServiceNow etc

+ Professional Attributes : Must be able to handle day to day routing switching operations efficiently having good leadership skills

Excellent Communication Skills

Good Presentation skills and client handling skills

Ability to work under pressure

+ Educational Qualification : BE/Btech/Computer science or equivalent IT experience of 7 years

+ Additional Information : Certifications: CCNA /CCNP Routing Switching

15 years of full time education


Accenture is a global management consulting, technology services and outsourcing company. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with its clients to help them become high-performance businesses and governments.

Working with Accenture in the United States,  you can join ranks with more than 211,000 people in 120 countries and work with clients in nearly every major industry worldwide, including 96 of the Fortune Global 100, more than three-quarters of the Fortune Global 500 and government agencies around the world. Accenture’s people build careers in different areas of business, specifically Consulting, Technology and Outsourcing, as well as within our internal corporate functions.

With the breadth of talent our people have, they not only build strong careers, they offer their talents and skills to help clients and communities around the world.