San Diego, California

Overview

About Public Consulting Group

Public Consulting Group, Inc. (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986 and headquartered in Boston, Massachusetts, PCG has over 2,500 professionals in more than 60 offices worldwide. PCG’s Human Services practice helps state, county, and municipal human services agencies to achieve their performance goals in order to better serve populations in need. PCG’s seasoned professionals offer proven solutions to help agencies design programs, services, and systems; increase program revenue; cut costs; and improve regulatory compliance with state and federal regulations. To learn more, visit http://www.publicconsultinggroup.com/humanservices/.

 

Responsibilities

Overall Responsibilities:

 

Public Consulting Group, Inc. (PCG) currently seeks highly organized and detail-oriented individuals with drive and determination to aid in our mission to support low income families in San Diego County.  PCG offers opportunities with challenges and performance-driven rewards to all of our staff.  Our corporate culture attracts individuals who are interested in making an immediate impact on their community as well as their own career.  PCG is seeking highly motivated and dependable Child Care Specialist with an interest in public service who can work in our San Diego, CA Stage 1 Child Care Payment Services operation. The Specialists will serve as information and communication sources for parents, colleagues, providers, and other county agencies to help link families with quality child care options. These staff will be responsible for working with families from diverse backgrounds, determining child care needs, entering appropriate information into CalWIN, continuously monitoring child care schedules and be the team lead for the KinderTrak data management system.

 

Specific Responsibilities:

  • Manage incoming referrals, set up files and assure all appropriate information is updated in and entered into the case management data base system(s).
  • Complete intake summaries with detailed notes form the interview.
  • Request and compile required verifications.
  • Understanding of child care options available to parents, including understanding of child care quality designations.
  • Provide parents with information on child care resources and options.
  • Complete client information in the case management database(s).
  • Manage cases using all State and County computer systems.
  • Identify proper forms; obtain signatures on all required forms and documentation.
  • Establish and maintain good working relationships with partners including CalWORKs participants, County staff, child care providers and
  • Stage 2 and 3 child care payment agencies.
  • Provide monthly reporting statistics to supervisor for designated area of responsibility.
  • Ensure regular quality control checks relative to data and system functionality are performed of KinderTrak (KT4)
  • Quality Control reports are run regularly. Data inconsistencies or issues are brought to the attention of the supervisor.
  • Provide training to newly hired staff in proper system use.
  • Provides first line technical support and follow up training support as needed. Escalates issues that cannot be easily or quickly resolved or addressed to the supervisor.

Qualifications

Required Skills

  • Proper etiquette including customer relation techniques, superior verbal and communications skills.
  • Excellent accuracy and attention to detail.
  • Ability to prioritize work and meet deadlines.
  • Ability to recognize and maintain the confidentiality of all materials in the work setting.
  • Understanding of modern office methods and practices; efficient with computers.
  • Demonstrated ability to use various computer systems, preferably CalWIN and KinderTrak, although not required.
  • Ability to establish and maintain professional relationships with community partners and providers.
  • Ability to partner with and motivate clients from a diverse range of backgrounds.
  • Ability to maintain a record keeping and follow-up system.
  • Ability to work independently, requiring minimal supervision and on multiple projects simultaneously.

 

Required Education and Experience

  • At least 1 year of experience using the KinderTrak system.
  • Demonstrated understanding and comfort working with software systems and running reports.
  • Ability to review system data and identified data integrity issues.
  • High School Diploma required; Bachelor’s Degree preferred.
  • Accounting experience or background a plus.
  • Previous child care management, resource and referral, and/or payment experience preferred.

EEO Statement

Public Consulting Group is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, protected veteran status, or status as a qualified individual with a disability.  VEVRAA Federal Contractor.

San Diego, California

Founded in 1986 and headquartered in Boston, Massachusetts, Public Consulting Group (PCG) has nearly 2,000 professionals in over 60 offices around the U.S., in Canada, and in Europe who are dedicated to delivering leading consulting approaches and technologies to public sector clients.

Who We Serve

Public Consulting Group, Inc. (PCG) is a management consulting firm that primarily serves public sector education, health, human services, and other state, county, and municipal government clients. Established in 1986 with headquarters in Boston, the firm has extensive experience in all 50 states, clients in six Canadian provinces, and a growing practice in the European Union.

 

Because PCG has dedicated itself almost exclusively to the public sector for nearly 30 years, the firm has developed a deep understanding of the legal and regulatory requirements and fiscal constraints that often dictate a public agency's ability to meet the needs of the populations it serves. We have helped numerous public sector organizations to maximize resources, make better management decisions using performance measurement techniques, improve business processes, improve federal and state compliance, and improve client outcomes. Many of PCG's nearly 2,000 employees have extensive experience and subject matter knowledge in a range of government-related topics, from child welfare, Temporary Assistance for Needy Families (TANF), Welfare to Work (WtW), and Medicaid and Medicare policy to special education, literacy and learning, and school-based health finance. PCG's current work includes more than 1,000 active contracts in more than 40 states.

 

PCG has five designated practice areas which each have a proven track record of achieving desired results for clients. The firm often combines resources from two or more practice areas to offer a multidisciplinary approach to solve a client's challenge or pursue an opportunity.

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