Contact Center Technologies Implementation SW/Application Tech Support Practitioner - Military Veterans

at Accenture

Gurugram,

About Accenture: Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries — powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 514,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com

+ Project Role : SW/Application Tech Support Practitioner

+ Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

+ Management Level : 10

+ Work Experience : 4-6 years

+ Work Location : Gurugram

+ Must Have Skills :Contact Center Technologies Implementation

+ Good To Have Skills :Network Infrastructure,Unified Communication and Collaboration Operations

+ Job Requirements :

+ Key Responsibilities : Should be able to configure and troubleshoot Cisco UCCE and other CISCO Telephony solutions

Good knowledge of Cisco UCCE Architecture, deployment models and components

Cisco ICM Enterprise development and deployment experience including scripting configuration and call routing

Hands on experence on Cisco Email Interaction Manager

Knowledge and experience with Cisco Unified Border Element CUBE services and functionality

Knowledge in Cisco Unified Intelligence Center Reporting

+ Technical Experience : Should have good knowledge of NICE recording system Verint workforce managment

SIP Trunking knowledge and experience provider-based as well as internal

Good to have basic knowledge of SQL database,Sonus SBC SBC1k/2k

Hands on experience on network,routing switching technologies

+ Professional Attributes : Cross skilled and ability to support multi vendor

Vendor collaboration

Open to work 24x7

Excellent communication skill set

Ability to handle P1/P2 bridge call

Open for weekend and on-call support

Excellent troubleshooting skill and able to handle major incident without or with minimum guidance

+ Educational Qualification : Graduate/Post Graduate/BTECH

15 years of full time education

Gurugram,

Accenture is a global management consulting, technology services and outsourcing company. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with its clients to help them become high-performance businesses and governments.

Working with Accenture in the United States,  you can join ranks with more than 211,000 people in 120 countries and work with clients in nearly every major industry worldwide, including 96 of the Fortune Global 100, more than three-quarters of the Fortune Global 500 and government agencies around the world. Accenture’s people build careers in different areas of business, specifically Consulting, Technology and Outsourcing, as well as within our internal corporate functions.

With the breadth of talent our people have, they not only build strong careers, they offer their talents and skills to help clients and communities around the world.