Jacksonville, Florida

Know Your Client Quality Assurance Regional Lead - Vice President

Job ID: 3193829

Full/Part-Time: Full-time

Regular/Temporary: Regular

Listed: 2019-06-11

Location: Jacksonville, United States of America

Operations Operations provides support for all of Deutsche Bank's businesses to enable them to deliver transactions and processes to clients. Our people work in established global financial centres such as London, New York, Frankfurt and Singapore, as well as specialist development and service centres in locations including Bucharest, Moscow, Pune, Dublin and Cary. We process payments in excess of a trillion euros across the bank's platforms, support thousands of trading desks and enable millions of banking transactions, share trades and emails every day. A dynamic and diverse division, our objective is to make sure that all our services are executed in a timely and professional manner, that risk is minimised and that the client experience is positive. We are proud of the professionalism of our people, and the work they do. In return, we offer excellent career development opportunities to foster skills and talent.
Position Overview
Job Title: Know Your Client Quality Assurance Regional Lead Corporate Title: Vice President Location: Jacksonville, FL Role Description As the Know Your Customer (KYC) Quality Assurance (QA) team lead you will provide a level one control over KYC file quality. You will operate a consistent, post onboarding, sample based check over for the global Client Life Cycle Management (CLM) group. Your team is a global function with regional teams being supported by Birmingham and Bangalore centers. You will report directly to the Global Head of CLM KYC QA. You will manage the Americas CLM KYC QA testing team, which includes the Americas businesses i.e. United States, Brazil, Cayman, and Canada. What We Offer You:
  • We offer competitive health and wellness benefits, empowering you to value life in and out of the office
  • On-site gym, cafeteria, health center, and communal meeting areas
  • Active engagement with the local community through Deutsche Bank's specialized employee groups
  • An open seating environment that encourages networking and collaboration across functions and businesses

    Hear from our people and look inside our office: DB@The Muse Your Role What You'll Do:
    • Assign monthly work packages to local employees and support QA Team Leads
    • Interface with CLM KYC management regarding QA schedules, results, and provide corrective action feedback
    • Coach the team to appropriately apply QA methodology to deliver an objective review on client files and ensure performance of accurate and consistent QA checks on KYC files across multiple business areas and client risks
    • Ensure that testing activities are being conducted in accordance to the testing strategy and plan and adherence to testing best practices and the Bank's testing standards
    • Collect and review results reporting from the QA Team Lead and ensure that risks and issues are recorded and escalated as appropriate
    • Manage relationship with regional second line of defense QA function and reconcile differences in results
    • Partner with the Client Onboarding teams to improve KYC standards. Support and contribute towards a continuous improvement program of work borne out of QA testing results, asses root causes and thematic issues proposing steps to be taken to eliminate, evidencing improvements

      How You'll Lead:
      • Provide leadership and oversight the regional Know Your Customer (KYC) Quality Assurance (QA) team
      • Encourage a positive and professional working environment while developing employees driven to succeed
      • Sustain to a culture of teamwork and collective achievement of departmental goals and objectives across QA and Client Onboarding teams

        Skills You'll Need:
        • Knowledge of KYC matters and topics with previous relevant experience in the KYC operations, including management experience therein
        • Experience with investment banking clients and with preferably with risk and complex client entity structures
        • Effective written and verbal communication and interpersonal skills
        • Ability to work to high standards and under strong time constraints
        • Excellent personal organization and prioritization skills
        • Excellent verbal and written skills in English (additional languages, particularly Spanish and Portuguese, would be an asset)
        • A high level of interpersonal communication skills with the ability to influence key stakeholders, providing support and coaching to them in their role in the change effort

          Skills That Will Help You Excel:
          • Strong leadership and the ability to reach across multiple senior stakeholders to find common ground
          • Analytical skills and attention to detail, with the ability to think laterally around issues, proposing solutions where required
          • The ability to utilize your own area of expertise and knowledge to contribute to significant improvements in operational processes and policies. Combine subject matter expertise and able to transfer knowledge to colleagues
          • CAM certification is preferred

            About Deutsche Bank We are Germany's leading bank with strong positions in Europe and significant presence in the Americas and Asia Pacific. We're driving growth through our strong client franchise, investing heavily in digital technologies, prioritizing long-term success over short-term gains, and serving society with ambition and integrity. We serve our clients' real economic needs in commercial and investment banking, retail banking and transaction banking, and provide ground-breaking products and services in asset and wealth management. That means a career packed with opportunities to grow and the chance to shape the future of our clients.
            For candidates applying for positions in the US:

            Deutsche Bank is an Equal Opportunity Employer - Veterans/Disabled and other protected categories. Click these links to view the "EEO is the Law " poster and pay transparency statement.

Jacksonville, Florida

Our vision

We aspire to be the leading client-centric global universal bank

We serve shareholders best by putting our clients first and by building a global network of balanced businesses underpinned by strong capital and liquidity.

We value our German roots and remain dedicated to our global presence.

We commit to a culture that aligns risks and rewards, attracts and develops talented individuals, fosters teamwork and partnership and is sensitive to the society in which we operate.

Our values and beliefs


  • We live by the highest standards of integrity in everything we say and do
  • We will do what is right – not just what is allowed
  • We communicate openly; we invite, provide and respect challenging views

Sustainable Performance

  • We drive value for shareholders by putting long-term success over short-term gain
  • We encourage entrepreneurial spirit which responsibly balances risk and returns
  • We pursue lasting performance by developing, nurturing and investing in the best talent and by managing based on merit

Client Centricity

  • We earn our clients’ trust by placing them at the core of our organization
  • We deliver true value by understanding and serving our clients’ needs best
  • We strive to pursue mutually beneficial client relationships in which the value created is shared fairly


  • We foster innovation by valuing intellectual curiosity in our people
  • We enable our clients’ success by constantly seeking suitable solutions to their problems
  • We continuously improve our processes and platforms by embracing new and better ways of doing things


  • We protect the firm’s resources by always thinking and acting like owners
  • We live by the rules and hold ourselves accountable to deliver on our promises – no excuses
  • We achieve operational excellence by striving to ‘get it right the first time’


  • We build diverse teams to generate better ideas and reach more balanced decisions
  • We put the common goals of the firm before ‘silo’ loyalty by trusting, respecting and working with each other
  • We act as responsible partners with all our stakeholders and regulators, and in serving the wider interests of society

Our brand

Deutsche is clear: we are here to perform – in business and beyond. We do this with a unique mix of passion and precision. This measured approach gives us the confidence to enable agile minds to look beyond the obvious, gaining advantage for everyone we work with.

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