About Accenture: Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries — powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 514,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at

+ Project Role :SW/Application Tech Support Practitioner

+ Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

+ Management Level :7

+ Work Experience :12-15 years

+ Work location :Bengaluru

+ Must Have Skills :ServiceNow IT Service Management

+ Good To Have Skills :ServiceNow IT Business Management,ServiceNow IT Operations Management

+ Job Requirements :

+ Key Responsibilities : Managing large-scale project or multiple small to mid-range projects with overall responsibility for projects success

Implementing and following Project Management Office standard methodologies, processes and tools, developing and maintaining project documentation, work plans and project deliverable

Maintaining accountability to leadership for project delivery and direction

Establishing and maintaining effective communications with team members, stakeholders, senior management and contacts

+ Technical Experience : Experience in managing ServiceNow implementations

Experience in using ServiceNow ITBM/ITSM/ITOM Product Suite

Experience with ServiceNow Service Catalog

PMP certification

+ Professional Attributes : Excellent oral and written communication skills to provide clear messages to all management levels

Demonstrated ability to effectively establish and maintain working relationships with peers and constituents at all levels of the organization

Demonstrated analysis and problem-solving skills

+ Educational Qualification : Bachelors Degree in Computer Science, IT or Business or related field

+ Additional Information : Assisting in the advancement of project management competencies, including mentoring/coaching

15 years of full time education


Accenture is a global management consulting, technology services and outsourcing company. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with its clients to help them become high-performance businesses and governments.

Working with Accenture in the United States,  you can join ranks with more than 211,000 people in 120 countries and work with clients in nearly every major industry worldwide, including 96 of the Fortune Global 100, more than three-quarters of the Fortune Global 500 and government agencies around the world. Accenture’s people build careers in different areas of business, specifically Consulting, Technology and Outsourcing, as well as within our internal corporate functions.

With the breadth of talent our people have, they not only build strong careers, they offer their talents and skills to help clients and communities around the world.