Seattle, Washington

Req/Job ID: 998758BR
Employing Entity: Transform SR LLC
Employment Category: Regular, Full-time
Job Function: Customer Service
Store ID: 24526: Sears Seattle-Sales & Instal

Home Improvement Service Technician
Under the direction of the District Production Manager, this role will lead the Home Improvement Products team in providing, identifying, establishing, promoting, and delivering swift and superior customer service throughout their respective District territory. This position will develop and maintain strong relationships with customers as well as office personnel by promoting open communication channels to improve performance. This position will utilize processes (SOP’s) and techniques, such as scheduling, product ordering and new job inspections to maximize identify and minimize causes of customer dissatisfaction with service and products provided after the original installation. This position will be responsible for troubleshooting and negotiating reasonable resolutions for customer complaints. This position will maximize all available resources to insure that Transform Home Improvement Products is leading the industry in providing excellent customer service.

Seattle, Washington

When it comes to your home, the house experts at Sears want you to know you don’t have to do it alone. Sears Home Services delivers solutions for your entire home, from appliance care to interior and exterior upgrades for your home. You can trust our experts to help take care of your house so you can enjoy your home.

REPAIR SERVICES

For generations, people have relied on Sears for their appliance purchases, service, protection and parts. With more than 7 million repairs performed annually and thousands of professional technicians employed nationwide, Sears is the #1 appliance repair service in the country, delivering guaranteed quality and workmanship.

To ensure we have the right parts to fix your appliance, we use technology to diagnose problems before we arrive at your home. Whether you purchased your appliance at Sears or not, a Sears Appliance Expert can help. We provide repair and maintenance services for the following items, most major brands and models:

  • Refrigerator
  • Freezer
  • Oven and cooktop
  • Dishwasher
  • Washer
  • Dryer
  • Riding mower
  • Snow blower
  • Fitness equipment
  • Heating and cooling systems
HOME IMPROVEMENT

Sears Home Services has been making homes more comfortable and attractive for more than 30 years. We can refresh the interior of your home with a small change — like refaced cabinets or a new countertop — or with a big update like a remodeled bathroom or kitchen. Sears Home Services also does expert exterior home improvements, like new siding and windows. And we do free in-home consultations, provide a project coordinator who oversees all phases of the work and guarantee your satisfaction.

The experts from Sears Home Services offer these home improvements:

  • Garage door and entry door installation
  • Roofing
  • Siding installation
  • Window replacement
  • Painting and coating (in select markets)
  • Heating & cooling system replacement
  • Bathroom remodeling
  • Kitchen remodeling
  • Cabinet replacement and refacing
  • Flooring installation
  • Countertop installation
HOME CLEANING AND REPAIRS

Sears Home Services has a variety of cleaning services to keep your house fresh, bright and healthy:

  • Carpet cleaning, stain removal and stain protection
  • Upholstery cleaning, stain removal and stain protection
  • Air duct cleaning
  • Dryer vent cleaning
  • Tile and grout cleaning
  • Air filtration and cleaning systems

In some areas, Sears Maid Service is available to clean your home or office. Sears maids can dust, clean floors, sanitize the bathroom and kitchen, make beds, wipe off fingerprints and more — choose the cleaning services you need. Sears maids are licensed, bonded, and insured, so you can trust them in your home.

Sears also offers Handyman Services in some areas, for those little repairs and updates you don’t have time for or don’t know how to do:

  • Plumbing
  • Electrical
  • Carpentry
  • Drywall repair
  • Flooring installation
  • Painting

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