Livermore, California

Req/Job ID: 998155BR
Employing Entity: Transform SR Home Improvement Products LLC
Employment Category: Regular, Full-time
Job Function: Operations
Store ID: 24510: Sears San Francisco South

Home Improvement Project Coordinator

This position is responsible for the control and management of the installation process for a specific product or an assigned set of products within the district. These responsibilities include scheduling, quality/customer satisfaction, customer service, materials management and the management of the independent contractor workforce. This position has the authority to identify, recruit, select and bring under contract independent contractors. The position is accountable for the inspection of the work of all new sub-contractors to ensure that the quality and consistency of workmanship. In addition, this position is the primary liaison between the customer and the company concerning installation, contract and service issues, and has the discretion to settle customer issues.

JOB RESPONSIBILITIES
  • Support the installation process by supervising all jobs in progress from start to finish: a. Scheduling jobs with the customer. b. Selecting and assigning the most qualified sub-contractor for the job. c. Scheduling the sub-contractor. d. Identify any special requirements in the job and communicate to the sub-contractor. e. Responsibility to review the job contract as sold to determine what services can and cannot be done.
  • Support the installation process by recruiting and training sub-contractors: a. Develop and implement recruitment strategies in conjunction with the HR Department. b. Develop the criteria used to select sub-contractors. c. Interview, select, and bring under contract all sub-contractors. d. Develop and implement orientation and training for sub-contractors on Sears’ products and installation processes. e. Inspect and monitor work of sub-contractors to ensure that the quality and workmanship meets standards.
  • Support the installation process by controlling the communications with the customer on job and service issues. a. Resolve customer service disputes on work in progress and completed jobs according to company’s service policy. b. Complete In-progress calls. c. Conduct customer post calls. d. Settle customer issues based on individual discretion up to the settlement authority level.
  • Support the installation process through effective materials management: a. Order materials and product required for each job to enable the work to be performed. b. Assess inventory needs and maintain efficient levels of inventory for the product/products assigned. c. Manage warehouse worker (and/or temporary workers if a full-time warehouse worker is not assigned). d. Resolve vendor issues. e. Perform warehouse duties in emergency situations only.
  • Maintain QED standards in district location.
  • Ensure proper permits and licenses for all jobs have been obtained and are continually maintained.
  • Ensure that all sub-contractors carry the required insurance coverage, and ensure that the coverage remains current (non-expired).
  • Ensure that all required documentation is completed for each completed job: a. Verify and approve for payment all contractor labor bills. b. Verify that all completion forms are returned with customer's signature. c. Verify job completion costs
  • Complete Backlog Update.
  • Assist the sales department in training new Project Consultants in regards to product knowledge and installation procedures
  • Enforce proper procedures of certification program.
  • Perform other duties as assigned. The incumbent maintains indirect responsibility for:
  • Follow-up on all phone inquiries from the customer, sales staff, product vendor and/or sub-contractor. • Research and report inventory variance discrepancies.
  • Ability to lift and walk with up to 50 pounds
  • Ability to travel, by automobile, to and from a customer’s home/jobsite
  • Ability to access and maneuver around a customer’s property
  • Ability to maneuver inconsistent terrain
  • Ability to bend, stoop, lift, and walk up stairs

Livermore, California

When it comes to your home, the house experts at Sears want you to know you don’t have to do it alone. Sears Home Services delivers solutions for your entire home, from appliance care to interior and exterior upgrades for your home. You can trust our experts to help take care of your house so you can enjoy your home.

REPAIR SERVICES

For generations, people have relied on Sears for their appliance purchases, service, protection and parts. With more than 7 million repairs performed annually and thousands of professional technicians employed nationwide, Sears is the #1 appliance repair service in the country, delivering guaranteed quality and workmanship.

To ensure we have the right parts to fix your appliance, we use technology to diagnose problems before we arrive at your home. Whether you purchased your appliance at Sears or not, a Sears Appliance Expert can help. We provide repair and maintenance services for the following items, most major brands and models:

  • Refrigerator
  • Freezer
  • Oven and cooktop
  • Dishwasher
  • Washer
  • Dryer
  • Riding mower
  • Snow blower
  • Fitness equipment
  • Heating and cooling systems
HOME IMPROVEMENT

Sears Home Services has been making homes more comfortable and attractive for more than 30 years. We can refresh the interior of your home with a small change — like refaced cabinets or a new countertop — or with a big update like a remodeled bathroom or kitchen. Sears Home Services also does expert exterior home improvements, like new siding and windows. And we do free in-home consultations, provide a project coordinator who oversees all phases of the work and guarantee your satisfaction.

The experts from Sears Home Services offer these home improvements:

  • Garage door and entry door installation
  • Roofing
  • Siding installation
  • Window replacement
  • Painting and coating (in select markets)
  • Heating & cooling system replacement
  • Bathroom remodeling
  • Kitchen remodeling
  • Cabinet replacement and refacing
  • Flooring installation
  • Countertop installation
HOME CLEANING AND REPAIRS

Sears Home Services has a variety of cleaning services to keep your house fresh, bright and healthy:

  • Carpet cleaning, stain removal and stain protection
  • Upholstery cleaning, stain removal and stain protection
  • Air duct cleaning
  • Dryer vent cleaning
  • Tile and grout cleaning
  • Air filtration and cleaning systems

In some areas, Sears Maid Service is available to clean your home or office. Sears maids can dust, clean floors, sanitize the bathroom and kitchen, make beds, wipe off fingerprints and more — choose the cleaning services you need. Sears maids are licensed, bonded, and insured, so you can trust them in your home.

Sears also offers Handyman Services in some areas, for those little repairs and updates you don’t have time for or don’t know how to do:

  • Plumbing
  • Electrical
  • Carpentry
  • Drywall repair
  • Flooring installation
  • Painting

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