Kolkata,

About Accenture: Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries — powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 514,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com

+ Project Role :SW/Application Tech Support Practitioner

+ Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

+ Management Level :10

+ Work Experience :4-6 years

+ Work location :Kolkata

+ Must Have Skills :End User & Data center IT Asset Mgmt

+ Good To Have Skills :No Technology Specialization

+ Job Requirements :

+ Key Responsibilities : A Liaising with the customer technical representatives B Provide recommendations to client on deployment of new features C Create and Manage requests on ITSM tool Provide training and mentor existing team and new hires D Troubleshoot issues with Desktops and EUC Deployment Work in 24 x 7 support model

+ Technical Experience : A Should have 5 years of experience in Operational support roles B Should have supported EUC deployments C Should have experience performing EUC transitions or transformations D Knowledge on EUC technologies Desktops Laptops Knowledge on different flavors of Workstation OS Windows Linux and Mac E Strong troubleshooting skills on different flavors of Workstation OS Windows Linux and Mac Knowledge on SCCM deployment and workstation patching App packaging

+ Professional Attributes : A: Good verbal and written communication skill to connect with customer at varying levels of organization B: Ability to operate independently and make decision

+ Educational Qualification : Graduate

15 years of full time education

Kolkata,

Accenture is a global management consulting, technology services and outsourcing company. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with its clients to help them become high-performance businesses and governments.

Working with Accenture in the United States,  you can join ranks with more than 211,000 people in 120 countries and work with clients in nearly every major industry worldwide, including 96 of the Fortune Global 100, more than three-quarters of the Fortune Global 500 and government agencies around the world. Accenture’s people build careers in different areas of business, specifically Consulting, Technology and Outsourcing, as well as within our internal corporate functions.

With the breadth of talent our people have, they not only build strong careers, they offer their talents and skills to help clients and communities around the world.