About Accenture: Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries — powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 514,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com
+ Project Role : SW/Application Tech Support Practitioner
+ Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
+ Management Level : 9
+ Work Experience : 6-8 years
+ Work Location : Bengaluru
+ Must Have Skills :Service Desk Management
+ Good To Have Skills :No Technology Specialization
+ Job Requirements :
+ Key Responsibilities : 1 Respond to the incidents reported by customer through voice, email, chat and Self Service
Identify, investigate and diagnose the issue, resolve or assign the incident to right assignment group.
3 Provides resolution to customer based on in scope processes
4 Follows the incident life cycle as defined by process
+ Technical Experience : 1 Incident management and usage of ticketing tools
Knowledge on O365, MS OFFICE Suite, Active Directory, Hardware and Software related troubleshooting skills
3 1 to yrs. of experience
4 Minimum 1 yr. of experience in Service desk or IT help desk supporting US or UK customers
+ Professional Attributes : 1 Excellent verbal and written communication skills with email etiquette
Good problem solving and analytical skills
3 Excellent customer service skills
+ Educational Qualification : 1 Bachelor’s degree or 3-yr. diploma
Good to have ITIL, technical certification
+ Additional Information : 1 4x7 Support
9.5 Hr. Shift
3 5 days working per week
4 Weekly offs based on roster
15 years of full time education
Accenture is a global management consulting, technology services and outsourcing company. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with its clients to help them become high-performance businesses and governments.
Working with Accenture in the United States, you can join ranks with more than 211,000 people in 120 countries and work with clients in nearly every major industry worldwide, including 96 of the Fortune Global 100, more than three-quarters of the Fortune Global 500 and government agencies around the world. Accenture’s people build careers in different areas of business, specifically Consulting, Technology and Outsourcing, as well as within our internal corporate functions.
With the breadth of talent our people have, they not only build strong careers, they offer their talents and skills to help clients and communities around the world.
Accenture | Bengaluru,
Accenture | Bengaluru,