About Accenture: Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries — powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 514,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com

+ Project Role :SW/Application Tech Support Practitioner

+ Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

+ Management Level :10

+ Work Experience :4-6 years

+ Work location :Pune

+ Must Have Skills :IBM AS /400 Administration

+ Good To Have Skills :Remedy Administration Tool

+ Job Requirements :

+ Key Responsibilities : 1 Flexible to work in 247 environment

2 Strong communication and analytical skills

3 Should have sound knowledge of OS/400

4 AS400 PTF/APAR Management

5 HMC/Lpars Management

6 OS/400 Security Management

7 Knowledge on Job scheduler

8 IBM supported network architecture and configurations - TCP/IP, SNI, SNA

9 Able to utilize BRMS functionality for media management

10 Able to troubleshoot and handle backup issues

11 Analyze disk space utilization and recommend corrective action

+ Technical Experience : 1 Experience in Incident Change and Problem management

2 Participate in Root Cause Analysis RCA

3 Participate in Disaster recovery process

4 Independently work with vendors on HW/SW issue on AS400

5 Knowledge on below tools: - a BRMS b HA Tool ie Mimix, iTera, iCluster, QEDD c Scheduler ie IBM Advanced Job Scheduler, Robot d Performance tool ie iDoctor, PM400, Lpar2rrd

+ Professional Attributes : 1-Excellent Written and Verbal Communication -Flexible to work in 4x7 Shifts 3- Technical competency

+ Educational Qualification : Bachelors degree required Advanced degree preferred

+ Additional Information : Willing to work in 247 Support Including Night Shifts

15 years of full time education


Accenture is a global management consulting, technology services and outsourcing company. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with its clients to help them become high-performance businesses and governments.

Working with Accenture in the United States,  you can join ranks with more than 211,000 people in 120 countries and work with clients in nearly every major industry worldwide, including 96 of the Fortune Global 100, more than three-quarters of the Fortune Global 500 and government agencies around the world. Accenture’s people build careers in different areas of business, specifically Consulting, Technology and Outsourcing, as well as within our internal corporate functions.

With the breadth of talent our people have, they not only build strong careers, they offer their talents and skills to help clients and communities around the world.