Englewood, Colorado

Description

SHIFT: Mixed (rotating weekends)

SCHEDULE: Full-time

Do you have a passion for healthcare and helping others? Do you enjoy working in a fast-paced, patient-centered environment? Jump-start your career with Air Life and submit your application today!


We are seeking an AirLife Communications Specialist for our center to ensure that we continue to provide all patients with high quality, efficient care. We are an amazing team that works hard to support each other and are seeking a phenomenal addition like you who feels patient care is as meaningful as we do. We want you to apply now!


At HCA Healthcare, you have options. You can choose from a variety of benefits to create a customizable plan. You have the ability to enroll in several medical coverage plans including vision and dental. You can even select additional al la carte benefits to meet all your needs. Enroll in our Employee Stock Purchase Plan (ESPP), 401k, flex spending accounts for medial and childcare needs, and participate in our tuition reimbursement program.


HealthONE® is the largest healthcare system in the metro Denver area with more than 11,000 employees. As part of the HealthONE family, The Medical Center of Aurora, North Suburban Medical Center, Presbyterian/St. Luke’s Medical Center, Rocky Mountain Hospital for Children, Rose Medical Center, Sky Ridge Medical Center, Swedish Medical Center, and Spalding Rehabilitation Hospital work together to provide a higher level of care.


HealthONE® is the largest healthcare system in the metro Denver area with more than 11,000 employees. As part of the HealthONE family, The Medical Center of Aurora, North Suburban Medical Center, Presbyterian/St. Luke’s Medical Center, Rocky Mountain Hospital for Children, Rose Medical Center, Sky Ridge Medical Center, Swedish Medical Center, and Spalding Rehabilitation Hospital work together to provide a higher level of care.

In addition, our family of services includes six hospital free-standing emergency departments and numerous ambulatory surgery centers, occupational medicine clinics, physician practices, imaging centers, and AIRLIFE-DENVER, which provides critical care air and ground transportation across a 10-state region. Beyond the new facilities and the workforce offerings, we also provided $7.7 million to local organizations to fund a variety of programs; and, as one of the top ten corporate philanthropists in the metro area, we at HealthONE contributed more than $1.5 million to charitable organizations in 2018 through cash and in-kind donations

  • The Medical Center of Aurora: Magnet® designated hospital, Level II Trauma Center, 346 licensed beds
  • North Suburban Medical Center: Level III Trauma Center, 157 licensed beds
  • Presbyterian/St. Luke’s Medical Center & Rocky Mountain Hospital for Children: Level II Trauma Center, 680 licensed beds
  • Rose Medical Center: Magnet® designated hospital, Level II Trauma, 422 licensed beds
  • Sky Ridge Medical Center: Level II Trauma, 274 licensed beds
  • Swedish Medical Center: Level I Trauma, 408 licensed beds
  • Spalding Rehabilitation Hospital: 78 licensed beds
  • Behavioral Health and Wellness Center at the Medical Center of Aurora: 120 licensed beds

POSITION SUMMARY:


GENERAL SUMMARY OF DUTIES: The Communications Specialist helps assess, plan, and coordinate the patient transport process according to established policies and procedures, state regulations, FAA requirements, and EMS protocols. Responsible for assimilating various forms of information and activating the appropriate medical team and mode of transport based on patient condition, physician request, and/or EMS activation. Tasked with making quality decisions and coordinating logistics while performing a wide range of specialized services and complex communication functions. Responsible for ensuring the safety of patients, medical personnel, and other transport programs through proficiency with dispatch protocols, EOC, MCI, aircraft incident planning, disaster plans, Hazmat, the use of vehicle tracking, and deconfliction, Computer literacy in multiple systems and programs is required as well as an ability to operate a variety of communication equipment. Ability to accurately document detailed medical information, transport activity, medical crew/physician information, and/or agency information that will become part of a legal record. Communication Specialists will have detailed time management skills, excellent public relations skills, and the ability to adapt their approach with each changing request and emergent condition.   


DUTIES INCLUDE BUT ARE NOT LIMITED TO:
  • Receives and coordinates incoming requests for emergency and routine air and ground transport services
  • Activates appropriate medical crew, utilizing critical decision making when determining the use of primary and specialty teams
  • Coordinates with the sending/receiving facilities and/or EMS agencies involved by providing enroute times, gathering/relaying patient information, and supplying equipment/medical crew needs
  • Displays working knowledge of complex logistics through detailed planning, execution, movement, stationing of personnel, equipment, vehicles, and other resources to achieve AirLife objectives
  • Flight follows aircraft per FAA requirements and tracks ground movements utilizing GPS tracking software to ensure safety of patients and medical crew
  • Displays acute situational awareness through constant cognizance of crew/vehicle status and locations
  • Deconflicts with other air agencies and coordinates logistics to reduce flight risks and patient arrival delays
  • Displays ability to interpret weather systems, read METARs/TAFs, and relay information to/from the Operational Control Center, pilots, medical crews, and requesting/receiving agencies/facilities
  • Maintains communication with medical crews through phone calls, radio transmissions, and Nextels 
  • Arranges med patches for AirLife medical crews/other air agencies to receiving hospitals and is able to relay any portion of the patch that is unreadable or missed with accuracy
  • Maintain accurate records regarding computer documentation, according to AirLife Policy/Procedure, in the Computer Aid Dispatch (CAD) system
  • Operate all vendor applications as expected
  • Operate base station radios, conducting and coordinating all radio communication in a professional manner
  • Provide necessary communication assistance, in cooperation with other agencies including: ambulances, law enforcement, fire departments, rescue groups, and between hospitals and aircraft, in accordance with applicable state and federal regulations
  • Ensures appropriate emergency response, notifications, and support in the event of an in-flight/transport emergency following all AirLife protocols
  • Activates the Emergency Operations Communications Plan for HCA Continental Division emergencies/incidents
  • Initiates the Swedish Interventional Radiology Activation Process for all inbound air transports, including other transport agencies, by providing patient demographics, modes of transport, and estimated times of arrival utilized in calling in the team prior to patient arrivals
  • Maintain proficiency at determining latitude/longitude, using grid maps, computerized mapping systems, and other internet resources to determine and plot locations described by transport requestors or to determine location of AirLife vehicles and crew
  • Participate in mandatory training, competency exercises, drills, complete all education requirements, and attend mandatory Communications Specialist Meetings
POSITION REQUIREMENTS:

KNOWLEDGE, SKILLS, AND ABILITIES:
  • Must be able to multitask and respond appropriately to incoming information relayed through a variety of communication mediums
  • Must have some understanding of medical terminology
  • Excellent verbal/written communication and interpersonal skills including diplomatic and friendly telephone manner and use of professional vocabulary
  • Must have the ability to function calmly in high pressure situations, think clearly and logically, and make problem-solving decisions based on information given. Must be able to adhere to organizational values with a team oriented focus
  • Must be able to speak, hear and see clearly without impairment (corrective lenses, hearing aids, et. acceptable)
  • Must have knowledge of FCC rules and regulations for communication systems
  • Must have a functional understanding of local EMS structure, protocol, and procedures
  • Knowledge of FAA Part 135 requirements preferred
  • Ability to operate a variety of communications equipment including telephone, radios, and recording equipment
  • Knowledge of navigational terms is desired
  • Must have general knowledge and recall of geographical region of service area and familiarization of map reading
  • Must be able to type a minimum of 40 wpm

EDUCATION: 

  • High school diploma or GED equivalency required


EXPERIENCE: 

  • Minimum one year of dispatch experience (preferably Emergency Medical Dispatch)


LICENSURE, CERTIFICATION, REGISTRATION
  • Current EMT certification is preferred
  • Certified Flight Communicator certification is preferred
  • International Association of Medical Transport Communication Specialists (IAMTCS, formerly known as NAACS) Certified Flight Communicator certification is required within one year of hire

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply. We promptly review all applications. If you are highly qualified, you will hear from one of our managers. Come unlock the possibilities and apply today!


Notice

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For questions about your job application or this site please contact HCAhrAnswers at 1-844-422-5627 option 1.

Englewood, Colorado

HCA Serving Those Who Have Served Us So Faithfully.

Guided by the principle that quality care begins with the warmth, compassion, and positive attitude of our employees, HCA has consistently proven to be the nation’s leading healthcare provider with the widest range of employment opportunities.

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