About Accenture: Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries — powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 514,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at

+ Project Role : SW/Application Tech Support Practitioner

+ Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

+ Management Level : 8

+ Work Experience : 8-10 years

+ Work Location : Bengaluru

+ Must Have Skills :Solution Architecting

+ Good To Have Skills :Project Portfolio Management Tools

+ Job Requirements :

+ Key Responsibilities : 1 Configure and install various network devices and services eg, routers, switches, cisco meraki wireless, F5 load-balancers, VPN, firewalls

2 Provide Level-2/3 support and troubleshooting to resolve issues

3 Deep understanding of networking protocols ex- IPSEC, HSRP, BGP, OSPF, IS-IS, 80211, 8021X

4 In depth understanding of the OSI or TCP/IP model

5 Good working knowledge on Cisco ISE Identity

6 Service Engine and Cisco Prime Infrastructure PI

7 Good working knowledge on Cisco ACI

+ Technical Experience : 1 IT architecture, Data Center and Cloud Offering knowledge

2 Relevant understanding of Key IT system areas: DC Components, NW Components

3 Project Management and Knowledge of Testing flow and coverage in IT Services

4 Project Management methodologies

5 Knowledge of ISO20001 standard

6 Ability to work with international distributed teams

7 High capacity of synthesis for technical planning issues

+ Professional Attributes : 1 An ability to learn new technologies quickly

2 Good time management skills

3 An ability to follow processes

4 Strong documentation skills

5 Good communication skills both written and verbal

+ Educational Qualification : 1 Minimum Graduate on BTech, BE, BCA, BSc computers or BSc IT

2 Masters on computers and IT

+ Additional Information : 1 Service Transition

2 Project Management

3 DC and NW Migrations

4 Service Integration

15 years of full time education


Accenture is a global management consulting, technology services and outsourcing company. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with its clients to help them become high-performance businesses and governments.

Working with Accenture in the United States,  you can join ranks with more than 211,000 people in 120 countries and work with clients in nearly every major industry worldwide, including 96 of the Fortune Global 100, more than three-quarters of the Fortune Global 500 and government agencies around the world. Accenture’s people build careers in different areas of business, specifically Consulting, Technology and Outsourcing, as well as within our internal corporate functions.

With the breadth of talent our people have, they not only build strong careers, they offer their talents and skills to help clients and communities around the world.