, Arkansas


The aim of this Arkansas initiative will be to call every person diagnosed with COVID-19, establish all contacts of this person, and proceed to call and maintain ongoing communication with every contact. In addition, the team will support the isolation and quarantine of individuals. This includes virtual needs checks and referral to community resources as needed. This contact tracing initiative is in tandem with statewide-wide efforts to increase testing, improve communication and knowledge of effective strategies to reduce transmission, and implementation of isolation and quarantine. 



Provide the first point of contact for COVID-19 positive individuals.
• Perform case interviews and initial public health risk assessment of COVID-19 cases according to protocols or guidance as indicated.
• Ensure the timely and accurate recording of information from those interviews using systems provided.
• Provide clinical advice to cases and their contacts as directed by protocols and procedures.
• Receive escalation queries from non-clinical Call Handlers, provide advice and take action as appropriate.
• Escalate and refer challenging or complex cases or incidents and outbreaks of COVID-19
• Ensure accurate, up to date records of contacts/action by completion of relevant records and compliance with team handover procedures, in line with CDC guidance and procedures.
• To work within their own competence, seeking senior advice as/when appropriate.
• Ability to modify and adapt methods of communication to account for the differing needs of contacts especially in stressful and difficult situations and ensure polite, efficient and appropriate communications exist at all times
• Utilize clinical judgment, knowledge & expertise to advise or redirect a caller as appropriate
• Complete required training to fully carry out job duties, including mandatory updates/refresher training
• Contribute to ongoing development of current protocols, guidance and standard operating procedures as appropriate.
• Describe skills and qualities necessary for case investigators
• Active listening skills
• Motivational interviewing skills including the use of open-ended questions
• Risk communication, problem solving, emotional intelligence skills
• Cultural sensitivity




Current and unrestricted Arkansas or Multi-State RN license
• Public Health and/or Case Management experience and knowledge preferred
• Utilizes data management systems and ensures the quality, accuracy and completeness of data entry
• ADN/BA/BS with 2+ years experience.

EEO Statement

Public Consulting Group is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, protected veteran status, or status as a qualified individual with a disability.  VEVRAA Federal Contractor.

, Arkansas

Founded in 1986 and headquartered in Boston, Massachusetts, Public Consulting Group (PCG) has nearly 2,000 professionals in over 60 offices around the U.S., in Canada, and in Europe who are dedicated to delivering leading consulting approaches and technologies to public sector clients.

Who We Serve

Public Consulting Group, Inc. (PCG) is a management consulting firm that primarily serves public sector education, health, human services, and other state, county, and municipal government clients. Established in 1986 with headquarters in Boston, the firm has extensive experience in all 50 states, clients in six Canadian provinces, and a growing practice in the European Union.


Because PCG has dedicated itself almost exclusively to the public sector for nearly 30 years, the firm has developed a deep understanding of the legal and regulatory requirements and fiscal constraints that often dictate a public agency's ability to meet the needs of the populations it serves. We have helped numerous public sector organizations to maximize resources, make better management decisions using performance measurement techniques, improve business processes, improve federal and state compliance, and improve client outcomes. Many of PCG's nearly 2,000 employees have extensive experience and subject matter knowledge in a range of government-related topics, from child welfare, Temporary Assistance for Needy Families (TANF), Welfare to Work (WtW), and Medicaid and Medicare policy to special education, literacy and learning, and school-based health finance. PCG's current work includes more than 1,000 active contracts in more than 40 states.


PCG has five designated practice areas which each have a proven track record of achieving desired results for clients. The firm often combines resources from two or more practice areas to offer a multidisciplinary approach to solve a client's challenge or pursue an opportunity.

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